Job Description

JOB TITLE: Manager, By-Law Enforcement

DEPARTMENT: Legislative Services

POSTING NUMBER: 105952

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour workweek

LOCATION: Flower City Community Campus, Building #2

SALARY GRADE: 8

HIRING SALARY RANGE: $125,264.00 - $140,922.00 per annum

MAXIMUM OF SALARY RANGE: $156,580.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: April 2, 2024

CLOSING DATE: April 15, 2024

Area Of Responsibility

Reporting to the Director, Enforcement and By-Law Services this role is accountable for the planning, budgeting and requirements for the applicable 24/7 operational By-law Enforcement jurisdiction. Represents Enforcement for key issues where Council intervention or awareness is required.

Leadership and Training for compliance. Assists in the development and delivery of training for Enforcement staff that fosters development and growth to meet operational and legislative requirements. Participates in the development and administration of goals, objectives and procedures for assigned areas. Plan, organize and provide leadership in the conduct of activities within the By-Law Enforcement Section of the Division. Responsible for co-ordinating workflow and manages staff and contractors to ensure completion of tasks and projects. Ensures Enforcement staff receives the required training for compliance and continually assesses for areas requiring improvement. Provides primary oversight in the Director’s absence.
Manages 24/7 work environment. Develops, guides and implements standards for the By-Law enforcement of the Division and respective By-laws such as Standard Operating Procedures, Municipal Freedom of Information and Protections of Privacy Act (MFIPPA) compliance, case management tracking, prosecutions, job safety hazard analyses etc. Develop and maintain key performance indicators. In partnership with the divisional managers and Director, develop solutions and innovative approaches to ensure optimal enforcement services are maintained. Interpret and apply applicable legislative requirements and make recommendations regarding amendments to existing and proposed new by-laws. Develop and interpret highly complex and diverse by-laws relevant to a continuous operation. Drafts council reports and attends council to support the Section by providing information. Acts as a regular point of contact for councillors and council staff for by-law enforcement (concerns/issues) and other matters. Determines the appropriate action necessary and directs staff accordingly. Provides follow up directly with councillors and staff.
Budgeting and Reporting. Have a leadership focus for financial stability which includes organizational drivers, organizational performance, internal and external factors and future treads. Assist in the preparation of the Division’s annual current budget in coordination with the Director and Business Analyst by monitoring and reporting on Key Performance Indicators, productivity and process efficiencies. Prepares statistical overviews for budget presentation.
Ensure Customer Service compliance. Manage and participate in the provisions of high level internal/external customer service ensuring legislated, departmental, and divisional standards are met. Continuing to iterate ways to improve performance, efficiency and efficacy based on metrics and customer feedback. Ensure resources are available to meet service plan levels and the appropriate use of staff. Works closely with other Managers and Directors to continually monitor and assess customer service standards. Participates in public forums, town halls, media interviews, as well as large and small group consultations. Measure and report to stakeholders regarding the efforts and successes of the Section.
Provides technical expertise and consultative advice.Acts as resource to others including the Director of Enforcement and By-law Services, Commissioner of Legislative Services, Senior Leadership Team, Council, and Strategic Communications on any sensitive by-law investigations within the Division, including merging issues and legal challenges. Accountable for key decisions as it relates to enforcement activities and informs the Director of potential impacts. Provides consultative direction to the Director in senior level decision-making as it relates to the business enforcement services and long-term strategic plans. Facilitate public consultation, liaison and community outreach. Participate on committees and attend City Council Committee meetings that impact and promote continuous improvement enforcement operations and performance standards. including Accessibility Advisory Committee, School Traffic Safety Council and Age Friendly Brampton Advisory Committee. Utilizing operational expertise, deals with members of the public and external agencies to deal with issues of dispute resolution, conflict management and governance clarification.
Project Management. Leads specific projects, implements multiple plans and actions with corporate-wide impact to address problems and minimize potential for similar problems in the future. Facilitates collaboration and interaction by building and nurturing strong relationships with key stakeholders and mentors other Managers within the Division for appropriate decision making. Plans for the appropriate scope and delivery of results. Anticipates the financial, human, and technical resources required for the projects, identifies any legal implications and develops appropriate strategies. Evaluate related projects to ensure public safety and community standards. Implement plans using a team-based approach, prioritizing projects within the infrastructure framework to ensure needs of internal and external stakeholders are met.
Change management. Responsible for creating an environment aimed at empowering employees to accept and embrace change. Gather information regarding the direction of the Division and the organization, to ensure current and future needs are met. Identify areas for improvement, and recommend changes to meet emerging customer needs. Initiate research (i.e. benchmarking) and investigate various product and method improvements. Plan implementation activities while ensuring cost efficiency and customer service. Recommends business or operational improvements that meet Divisional goals and objectives while satisfying the public’s needs.

Selection Criteria

EDUCATION:

University Degree or a College Diploma in Law, Public Administration or suitable equivalent; along with a minimum of 5 years experience working in an enforcement related field with a demonstrated knowledge of enforcement strategies and public education.

Required Experience

5 years leadership experience, preferably in a unionized environment

Other Skills And Assets

Experience working with senior level stakeholders.
Experience with program and policy development, and stakeholder engagement;
Exceptional communication skills along with superior report writing and presenting to diverse audiences
Experience with budgeting and contracting for services.
Experience in data collection and organization of files; ability to use MS Office software
Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105952 by April 15, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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City of Brampton jobs

Manager, By-Law Enforcement