Competition Number: 12359

Applications will be accepted until 2359hrs on .

Posting Details

This posting is for multiple casual positions forthe 2024 year. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions.

Salary Information: $69,241.90 - $81,541.46 annually. (2024 rates of pay)

All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position.

More information about our hiring process can be found on the website under the Hiring Process menu.

Job Information

Directorate: Serious & Organized Crime Section: Criminal Intelligence

Pay Grade: Four (4) Job Code: 10075133

Work Location: West - 245 Greenbank Road

Supervisor's Title: Supervisor Criminal Intelligence Monitor

Effective Date: April 15, 2016

Overall Purpose

Under the supervision of the Supervisor Criminal Intelligence Monitors, the Criminal Intelligence Monitor is responsible for monitoring, transcribing, and translating intercepted audio and video communications as assigned.
Provide other services to projects requiring intercept expertise in support of criminal prosecutions and public and officer safety.

Major Responsibilities

Monitor, summarize, transcribe, and translate intercepted audio and video data as assigned:

Ensure proper functioning of all equipment, undertake routine testing and checking of each system, make minor adjustments as authorized, replace faulty record, and report defective equipment immediately to the Supervisor for repair.
Program the video recording device to activate and record communications and activate the tracking device for live tracking, download gathered information for analysis and reference.
Activate and de-activate recording devices, within the boundaries of the Judicial Authorization.
Identify and catalogue voices of each person using the voice library
Identify and select information of interest, determine priority of messages, and provide it to the Investigator / Project Coordinator.
Ascertain (cross-reference with other intercepts) if additional information is available in project files and obtain necessary supplemental material when intercepted information is vague or incomplete.
Collaborate with other Monitor Transcribing Staff to correlate and synthesize data / information for reporting purposes.
Maintain an awareness of investigation-related activities, e.g., location and actions of officers and targets, to determine relevant intercepted information for the project team.
Identify relevant information from interceptions and make recommendations on selection of material to be brought to the attention of Investigator.
Decide when to inform the Investigator and / or Project Coordinator of the status of interceptions in urgent situations.
Maintain professional composure to convey relevant information to project members including the Project Coordinator and Investigator, some of which may be extremely sensitive and / or emotionally disturbing in nature (child abuse, suicidal or homicidal activities) and require immediate communication.
Work in accordance with established monitoring and transcribing procedures, Provincial and Federal Human Rights legislation, the Canadian Criminal Code, and other relevant statutes.

Major Responsibilities (continued)

Provide Other Services To OPS Led And Externally Led Projects Requiring Intercept Expertise In Support Of Criminal Prosecutions And Public And Officer Safety

Work in partnership with other OPS units, i.e., drugs, major crime, human trafficking, break and enter, to ensure critical information is relayed in a timely manner while maintaining necessary confidentiality.
Abide by requirements set out in a Judicial Authorization, OPS Policies and any special instructions from CISO and the Department of Justice.
Monitor GPS installations and provide timely information to investigators as needed.
In consultation with the Supervisor and Technical Officers, generate documents relating to communication with various service providers and maintain these documents for court purposes.
Attend court as required, provide testimony, and conduct oneself in a manner as directed by policy to describe monitoring activities, the handling and control of recorded exhibits and the transcription of legally recorded conversations and their content.
Ensure that requests for subscriber information are met in a timely manner and ensure that the “name / number index” of the Intercept system is maintained.
Assist Crime Analysts with documents to support DNR investigations.
Assist investigators, Crowns and other agencies’ requests relating to projects, destined for, or currently in the court process.
Assist with the processing of intercepted data for any other intelligence application.
Required to provide on-the-job training and guidance to new Criminal Intelligence Monitors and others as required.
Assist with updating and maintaining training manuals.

Major Responsibilities (continued)

Perform other duties as required or assigned.

Statement Of Required Qualifications

Education and Experience

N / A

Language

English – oral fluency.
Fluency in other languages subject to project requirement.
Strong auditory sense.
Good communication skills.

Certifications and Licences

N / A

In service Training

Intercept Software in service training will be provided.

Job Knowledge

Working Knowledge Of

The Organization’s Mission, Vision, and Values.
Understanding of Privacy Act requirements.
Word processing, verbatim structure, and spelling guidelines to type information from recorded conversations and prepare related documentation.
Street and social media slang to understand the context of intercepted conversations by phone or text.

OPS Competencies

Competency Level Competency Level

Communication 2 Network & Relationship Building 1

Teamwork 1 Problem Solving 2

Adaptability 1 Leadership 1

Serivce Orientation 1

Hours of Work

The incumbent is required to work hours commensurate with a 24 / 7 shift schedule in order to meet operational requirements of the section, between days, afternoons ,evenings and/or nights (including Statutory Holidays).

Effort and Working Conditions

Visual – frequent use of computer screen while keyboarding for long periods of time.
The incumbent must be able to work shifts as designated in the “Hours of Work” section of the job description.
The candidate must possess audio acuity to a level that ensures the functions of the position can be completed.
Frequent monitoring of communications requires increased auditory concentration to isolate communications from background noise and static and transcribe conversations verbatim, identify voices, and understand what is being discussed in context of slang used and recent investigation related occurrences, wear headphones for majority of shift.
Must maintain high levels of concentration to ascertain relevant information as well as maintaining preparedness and alertness for live monitoring during periods of inactivity.
May be required to rapidly summarize conversations and to perform simultaneous activities, e.g., recording and summarizing live interceptions while communicating with Lead Investigator.
Performs work in a criminal monitoring environment; high security; in a locked room with restricted access.
Listens to interceptions that are sometimes comprised of disturbing graphic content and discussions about same (abuse, suicide, homicide).

Desired Qualifications

Fluency in French or other languages (subject to project requirement).

Previous monitoring experience.

Experience resolving technical problems with equipment such as malfunctions and poor sound quality.

Knowledge Of

Section 183, 184, 185, and 186 of the Canadian Criminal Code which pertains to the interception of private communications.
Recording equipment to record conversations and maintain equipment.
Intercept system to access the recorded conversations and transcripts for summarizing.
Information logging and cataloguing procedures within restrictions of the Intercept system.
How to properly structure transcripts and technical briefs for court use.
Tracking system to activate and operate for recording purposes.

Extensive knowledge of rules and restrictions of authorizations that govern the activation and deactivation of video recording equipment.

Additional Competition Information

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request.

Additional information about our hiring process can be found on the recruiting website.

Please direct any questions to CivilianStaffing@ottawapolice.ca .

Ottawa Police Service jobs

Criminal Intelligence Monitor 2024