Do you thrive on creating effective IT solutions and have a passion for both technical strategy and hands-on support? We’re looking for a Senior IT Operations Lead to join our fast-paced, in-person team in Sherwood Park, Alberta. This role will involve managing our internal IT infrastructure, leading strategic initiatives, and helping build out our IT department as we transition to in-house IT services.
Who we are
BIS Safety Software, founded in 2006, is a dynamic technology company in Sherwood Park, Alberta. We provide world-class software solutions that prioritize client relationships and continuous innovation. As we expand, we’re eager to build an internal IT team that shares our passion for teamwork, growth, and excellence.
About the role
As the Senior IT Operations Lead, you will play a crucial role in both operational IT support and strategic decision-making for our internal technology infrastructure. You’ll oversee equipment deployment, internal servers, backups, cybersecurity, and IT frameworks while contributing to broader IT initiatives that align with our business goals.
This is an in-person role in our Sherwood Park, AB office.
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Oversee and participate in the setup, deployment, and configuration of computers and related hardware to ensure consistent and secure implementation across the organization. This includes hands-on support for device imaging, software installation, and troubleshooting as required.
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Manage and document the IT environment, ensuring proper backups, security measures, and on-call technical support coverage.
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Oversee and maintain the local network, servers, server infrastructure and security systems (including patching, monitoring, and maintenance) to ensure stability as well as general setup and maintenance of company assets related to the IT department.
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Oversee vendor relationships, evaluate IT-related costs, and ensure cost-effective solutions for the business.
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Provide strategic IT leadership at a holistic level, focusing on cybersecurity, SOC compliance, and long-term IT initiatives.
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Familiar with cloud service models and cloud platforms like AWS, Azure, or Google Cloud, and possess hands-on experience in managing or implementing cloud solutions.
- Strong grasp of assurance principles - including compliance, risk management, and governance frameworks (e.g., SOC 2).
- Balancing technical expertise with business insight to ensure cloud solutions align with security, compliance, and performance goals.
- Handle escalated IT tickets, server setups, software updates, and ensure efficient daily IT operations.
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Oversee software tools like Microsoft 365, Active Directory, SharePoint, and Sentinel One, ensuring proper patching and updates.
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Support hardware and software purchasing decisions, in alignment with business goals and industry standards.
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Lead and mentor junior IT team members, including hiring, training and development.
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Have strong IT management experience, particularly in server administration, cybersecurity, and handling escalated IT support tickets.
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Have experience with remote backup solutions, server management, and disaster recovery planning.
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Are familiar with cloud-based storage and backup solutions and can implement secure, centralized networks.
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Can think strategically about IT infrastructure while remaining hands-on in day-to-day IT management.
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Demonstrate leadership qualities, including experience mentoring junior IT team members and managing vendors.
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Communicate effectively with both technical and non-technical team members, as well as external partners.
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Are familiar with compliance frameworks like SOC and PCI DSS and have experience in maintaining these standards.
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Knowledge of remote desktop software and can provide recommendations for improvements.
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Experience leading cybersecurity training programs and ensuring company-wide cybersecurity compliance.
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
Job ID: #T202411-06CSI
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don’t use job titles as they don’t reflect the value we place on humility. And we lead with our heart, treating all our customers and team members with integrity and compassion.
We are looking for like-minded individuals who are interested in growing with us.
In addition, we also offer the following:
Comprehensive benefits package
Health spending account
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Social committee
Fun, open and collaborative environment
Be More Than an Employee
BIS is a company where you can not only grow your career but also share in the success you help create.Our Employee Stock Ownership Plan (ESOP) allows you to own a piece of the business and build equity in the company’s future.
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.
Visit our Careers Page to learn more.
We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.
