Working with one of the top financial clients this role calls for a Network Operation Engineer- NOC/CCNA/CCNP who will provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc. The perfect candidate will be able to collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
Responsibilities:
- Engage in high priority incidents (P2's) or incident calls and provide support.
- Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
- Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
- Support the incident, change and problem management processes.
- Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
- Help develop team members, provide effective feedback and recognition when needed
Desired Skill Set:
- 5 years of proven experinece as a Network Analyst
- 5 years of expertise in Troubleshooting experience/Break fixes
- 5 years of hands-on experience with Cisco Switches and Routers
- CCNP (R&S) Cert or CCNA certified
Nice To Have:
- 5 years of hands-on experience with Cisco ACI
- 5 years of experience with F5 load balancers
- 5 years of working knowledge of VMware NSX
- Working knowledge of Cisco Viptela SDWAN/Aruba SDWAN
- Expertise in Palo Alto firewalls
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