Summary
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.
It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA HC/HOSTING AND COMPUTE CENTER HCA32.
Learn more about this agency This job is open to
Current federal employees of this agency.
Clarification from the agency
DISA Employees only
Duties
- Analyzes and resolves a complete range of problems within the scope of the activity operations and refers operational problems requiring highly specialized expertise to the appropriate technical expert.
- Coordinates, executes, implements, and maintains the installation and operation of customer application systems.
- Provides advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Develops and manages customer performance requirements and customer support policies and procedures.
- Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or wide spread power outages.
- Serves on application implementation team to ensure that customer service requirements are addressed.
RequirementsConditions of Employment
- Must be a U.S. Citizen.
- Males born after 12-31-59 must be registered or exempt from Selective Service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- Must be able to obtain and maintain secret security clearance.
- Salary will be based on location selected
Qualifications
Basic Requirements:
Attention to Detail -experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague.
Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs.
Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience.
Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.
Qualifying Experience:
To qualify at the
GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as:
Some Involvement with the engagement with both current and possible future customers in supporting the warfighter, working projects throughout lifecycle. Experience walking customers through new product and services delivery, translating the best technical solution into project designs/plans to meet customer objectives. Understanding of and dedication to working in a high-paced customer service atmosphere. Some experience in building and maintaining Microsoft SharePoint dashboards. Some knowledge of cost estimates to the identified customer needs and/or requirements as well as the corresponding technical solution in terms of the cost elements.
Qualifying Experience:
To qualify at the
GG-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as:
Involvement with the engagement with both current and possible future customers in supporting the warfighter, working projects throughout lifecycle. Experience walking customers through new product and services delivery, translating the best technical solution into project designs/plans to meet customer objectives. Understanding of and dedication to working in a high-paced customer service atmosphere. Experience in building and maintaining Microsoft SharePoint dashboards. Knowledge of cost estimates to the identified customer needs and/or requirements as well as the corresponding technical solution in terms of the cost elements.
Qualifying Experience:
To qualify at the
GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as:
In-depth involvement with the engagement with both current and possible future customers in supporting the warfighter, working projects throughout lifecycle. Experience walking customers through new product and services delivery, translating the best technical solution into project designs/plans to meet customer objectives. Complete understanding of and dedication to working in a high-paced customer service atmosphere. Experience in building and maintaining Microsoft SharePoint dashboards. Estimating costs according to the identified customer needs and/or requirements as well as the corresponding technical solution in terms of the cost elements.
Education
GG-9 Substitution of Education for Experience: Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the qualifying experience requirement.
If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.
GG-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the qualifying experience requirement. .
If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.
GG-12 There is no substitution of education for specialized experience at the GG-12 grade level.
To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .
Additional information
- This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
- If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
- This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
- A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
- Telework availability will be based upon the mission requirements and supervisory determination.
- This is a covered position and the person selected for this position must complete an OGE Form 450, Confidential Financial Disclosure Report within 30 days of appointment pursuant to 5 CFR 2634.903(b) (DoD 5500.7).
- We may use this announcement to fill additional vacancies within 90 days of the closing date.
- The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
- The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.
- Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
- For more information on the Cyber Excepted Service Personnel System, click here.
- For more information on veterans' preference, click here.
- For more information regarding qualifications requirements, click here.
- All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.