๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐จ๐ป๐ถ๐พ๐๐ฒ
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
๐๐ผ๐ ๐ฌ๐ผ๐'๐น๐น ๐ ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐๐บ๐ฝ๐ฎ๐ฐ๐:
As a ๐ฆ๐ฒ๐ป๐ถ๐ผ๐ฟ ๐ฆ๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ on the Core AI Squad, you'll design, build, and operate customer-facing AI platform capabilities that power intelligent product experiences across Cloudbeds. This is a product engineering role focused on production AI systems, agentic workflows, evaluation, and observability - not an internal tooling role. You'll work primarily in Python while collaborating across our broader PHP and Java ecosystem, building systems where correctness, reliability, latency, cost, and model quality are core to the job. Your goal is to help Cloudbeds ship AI-powered customer experiences that are useful, trusted, scalable, and measurable.
๐ข๐๐ฟ ๐๐ผ๐ฟ๐ฒ ๐๐ ๐ฆ๐พ๐๐ฎ๐ฑ:
The Core AI Squad owns the customer-facing AI platform infrastructure, agentic workflows, and evaluation and observability foundations that enable AI-powered experiences across Cloudbeds products. The team builds the production capabilities that let us evaluate models and providers for specific use cases, orchestrate tools and workflows, measure quality over time, and integrate AI safely into real customer journeys. You'll join a senior, product-minded group that values ownership, pragmatic architecture, fast learning, and strong collaboration across product, design, data, and engineering.
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐๐ฟ๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฒ ๐ง๐ฒ๐ฎ๐บ:
- Design, build, and operate customer-facing AI platform services and product features primarily in Python, while integrating with PHP and Java systems as needed
- Build and evolve agentic harnesses, including agent runtimes, workflow orchestration, tool execution, state management, recovery paths, and evaluation hooks
- Integrate agents and LLM-powered workflows into production systems with strong attention to reliability, correctness, latency, scalability, and cost
- Evaluate models and providers for specific product use cases, using clear success criteria and abstractions that keep the platform flexible as the AI ecosystem evolves
- Own evaluation, tracing, observability, and quality feedback loops for AI features so the team can detect regressions, understand behavior, and improve over time
- Write clean, well-tested, well-documented code and advocate for engineering best practices, test automation, maintainability, and operational excellence
- Collaborate with product, design, data, security, and engineering partners to turn ambiguous AI product opportunities into reliable customer-facing features
- Comfort building, debugging, and operating services that interact with PostgreSQL, SQS, gRPC, and REST APIs, including data models, event streams, service contracts, and versioning
- Contribute as a senior individual contributor through technical leadership, architecture input, pair programming, code reviews, and mentorship
๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ฌ๐ผ๐ ๐จ๐ฝ ๐ณ๐ผ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐:
- 5+ years of software engineering experience building, shipping, and operating production systems
- Strong proficiency with Python in production environments, including APIs, services, tests, debugging, and operational ownership
- Hands-on experience building, integrating, or evaluating agentic systems, agent harnesses, tool orchestration, or LLM-powered workflows
- Experience with agentic frameworks and tooling such as LangChain, LangSmith, LangGraph, or similar platforms (PydanticAI, CrewAI, etc)
- Experience with MCP, vector databases, retrieval patterns, RAG architectures, or AI evaluation platforms
- Comfortable working across a polyglot stack, especially contributing to or integrating with PHP and Java services when the product requires it
- Familiarity with prompt and version management, guardrails, tracing, LLM observability, cost and latency optimization, or human-in-the-loop workflows
- Experience with cloud infrastructure and containerization such as Docker, Kubernetes, and AWS, plus experience working with remote-first, globally distributed teams
- Experience with API-driven design, distributed systems, data modeling, and reliable service boundaries
- Strong knowledge of software best practices, design patterns, performance, security-minded development, and testing across unit, integration, and end-to-end levels
- Excellent problem-solving and debugging skills, especially in complex systems with uncertain or probabilistic behavior
- Good product sense, customer empathy, strong communication, teamwork, ownership, and time management
- Business-level English fluency, verbal and written
๐ช๐ผ๐ฟ๐ธ ๐๐๐๐ต๐ผ๐ฟ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
๐ช๐ต๐ฎ๐ ๐๐ผ ๐๐
๐ฝ๐ฒ๐ฐ๐ - ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐๐ฟ๐ป๐ฒ๐ ๐๐ถ๐๐ต ๐จ๐
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold โ we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐๐๐ฎ๐ฟ๐ฑ๐:
- Winner โ Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist โ Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplaceยฎ Certified (2024)
- Deloitte Technology Fast 500 (2024)
๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ผ๐๐ฟ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
๐๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ ๐ถ๐ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ - ๐ ๐๐๐น๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
