IT Helpdesk Technician

O’Dell HVAC Group, recognized as one of Canada's Best Managed Companies, is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings.

Core Focus, Vision & Culture:

At O’Dell HVAC Group our purpose and passion is to build trusted relationships and deliver value focused HVAC solutions.

Our vision is to become the premier HVAC solutions provider across Canada by shaping the industry through innovative solutions and a customer-first approach.

Our success is fueled by our people. We offer our employees a work environment that reflects our core values and motivates employees to be their best. We want to mentor and train our employees to help their career growth and we have a family atmosphere that is supportive and centered around teamwork and collaboration.

Our commitment to Diversity, Equity, and Inclusion:

We embrace diversity, equity, and inclusion and know that it drives innovation and better positions us for success in the future.

What you’ll be doing:

This is an exciting opportunity to gain valuable practical and professional experience in our IT department as an IT Help Desk Technician. This role reports to the VP Operations. This position will help support the IT team with various projects and tasks, including the following:

• This position will serve as the first point of contact for providers seeking technical assistance over the phone, email, or Teams.

• Remotely diagnose, troubleshoot and resolve a wide variety and range of hardware and software related problems with operating systems, applications, and networks.

• Coordinate new users access needs and new user computer set up & coordination.

• Conduct IT orientation sessions for new hires, providing an overview of the organization's IT policies, and security practices along with training on essential software applications.

• Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.

• Create content/execute cyber security program for O'Dell

• Monitor and respond to security incidents, conduct security audits, and implement security best practices measures to protect computer systems, networks, and documents.

• Evaluate new technologies and make recommendations for their implementation based on organizational needs and goals.

• Develop and deliver training programs for end-users on new technologies or software

applications.

• Create and maintain documentation, including user guides, system manuals, and standard operating procedures.

• Install and maintain software applications, ensuring they are properly licensed and compliant with organizational policies.

• Configure and regularly review operating systems, server software, user accounts and access levels.

Who you are:

• Post-secondary education in an IT or technology related program
• Excellent verbal and written communication skills to deal effectively with Board personnel technical staff.
• Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel).

• 2+ years of hands-on technical working experience in resolving technical issues related to Windows Operating System
• Ability to demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC’s, Laptops, Tablets, Networking, Mobile Devices, & Printers.
• Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel).
• Microsoft Azure certification is required

Why work at O’Dell HVAC Group:

• Competitive wages based on experience
• Profit sharing bonus
• Complete Benefits package
• RRSP employee contribution plan
• Company sponsored professional affiliations (OACETT, CPSA, ASHRAE etc.)
• Professional development: we strongly value training & development and career growth opportunities for our employees
• We do a paid company-wide shutdown during the holiday season to enjoy extra time off
• Hybrid work – we offer a flexible work environment that allows you to work both in the office and at home

Accommodation

Your accessibility is important to us. In accordance with AODA and the Ontario Human Rights Code, O’Dell HVAC Group will provide accommodations to applicants with disabilities throughout the entire recruitment process. Please inform us of the nature of any accommodation(s) that you may require.