Network Data (LAN/WAN) – L3 Engineer

Position: Network Data (LAN/WAN) – L3 Engineer

Working location: Winnipeg, London or Toronto

Responsibilities & Qualifications

Responsibilities

• requests, Resolving Incidents in adherence with SLAs.
• root cause analysis independently, own and implement corrective actions as appropriate.
• technical leadership for high severity technical bridges, Troubleshoot complex technical issues independently and drive to closure.
• up and execute workarounds, permanent solutions.
• good relationship with customer network Operations/Engg teams and collaborate with all the stakeholders.
• network projects implementations including physical installation of devices with and without Smart hands support.
• and execute preventive maintenances and ensure maximum network uptimes.
• and supporting client networks globally.
• quality services to ensure customer satisfaction.
• modern technologies and design changes to client as appropriate.
• software upgrades, device hardening, standardization, and cleanup tasks.
• Network inventory.
• network diagrams using Visio.
• L1/L2 teams are proactively working on alerts/incidents generated by network monitoring tools and provide technical support to them as needed.
• tasks related to Configuration management, Change management, Vulnerability management, patch management etc.
• EOL/EOS devices refresh projects.
• Level 2 Engineers.
• Identify Skillset gaps and conduct trainings to strengthen the team.
• shift operations and ensure prompt response for L1/L2 engineers, ensure tickets are addressed within the defined SLAs.
• with ISP providers for circuit related outages, deployments, and maintenance works.
• with OEM technical supports to resolve complex issues.
• with Customer network team, HCL teams deployed globally.
• with various technologies SMEs for projects deployment and troubleshooting.
• incident categories periodically and prepare action plan to prevent repetitive issues.

Technology Knowledge

• & Switches – Predominantly Cisco, Juniper can be considered too.
• LAN – Preferably Cisco.
• – Infoblox /others
• Balancers - F5 LTM/Citrix NetScaler’s
• Optimizer (Optional) - Riverbed / others
• Server – Avocent Console servers/Raritan/Opengear
• DNAC, Prime
• ACI
• Solarwinds.
• process.
• of Firewall concepts/deployment methods.

Technical Certifications

CCNA is must. Should also be certified in one of the below.

• in any of the network streams.
• or equivalent in R&S / Wireless
• ACI (DCACI)
• -LTM Administrator/Professional
• DDI Associate/Professional

Qualifications

• years of hands-on experience with advanced level proficiency in design, deployment and managing large scale global enterprise and data center networks comprised of various network products.
• knowledge and Hands -on required to deliver complex design deployments, to administer. Advanced level skills required to troubleshoot complex performance issues in large sclae enterprise that includes Wired & Wireless environment.
• communication and conversation skills (Verbal and Written).
• Should be able to perform root cause analysis independently.
• to perform in high pressure work environment.
• skills to fix major outages, ability to provide technical leadership for high severity technical bridges and escalations.
• technical skills and Hands-on in Cisco enterprise grade switches, routers, Wireless technologies.
• have knowledge of SDWAN solutions.
• and methodical troubleshooting skills.
• and Hands-on of load Balancers & WAN Optimizers like Riverbed.
• of DNS, DHCP and IPAM solutions with ability to perform tasks independently.
• level knowledge in implementing and troubleshooting complex layer 2/Layer3 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST, High availability like VRRP, GLBP, HSRP, Security features like AAA, WAN protocols like OSPF, BGP. Stack wise, VDC, VPC, OTV.
• on in Cisco catalyst, Nexus, ASR, ACI platforms.
• Knowledge in Infoblox, F5 LTMs with ability to perform tasks independently.
• skills in Packet capture and analyzing skills.

Soft Skills

• Self-Motivated team player
• Technical leadership skills
• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Should have excellent customer relationship skills.
• Able to perform under high pressure, demanding situations.
• Open Minded with good listening skills and one team thought process.
• Adaptability, Flexibility to support off hours based on the need/urgency.