Sales Manager

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

The Westin Toronto Airport is located near YYZ airport, it features a Westin WORKOUT® Fitness Studio, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• RRSP
• Onsite Westin WORKOUT® Fitness Studio
• Career Development
• Discounted Associate Meals
• Hotel Discounts at Marriott Properties worldwide
  
  

The Westin Toronto Airport is seeking a Sales Manager with exceptional communication skills and a proven track record in driving revenue growth. This role is ideal for someone dedicated to developing business through direct sales solicitation, managing accounts to achieve guest satisfaction, and soliciting past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Reports directly to the Director of Sales and Marketing. Join our team and play a crucial role in creating a personal, instinctive, and renewing environment for our guests and team.

What will you be doing?

• Establish a client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
• Achieve personal and team goals as assigned.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
• Monitor and handle inquiry calls and provide client proposals per established departmental policies and procedures.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients per established company and hotel policies and guidelines.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients per company and property policies and procedures.
• Accurately forecasts all bookings and cancellations.
• Develops and maintains relationships with key clients to produce group and/ or convention business.
• Maintain client files and update information daily per established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned areas of responsibility.
• Attend and represent the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction.
• Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events and generate new business.
• Other contacts as needed (Professional organizations, community groups)
• May assist in developing and implementing sales plans.

• Perform other duties as assigned.
  
  

What are the requirements for this role?

• Some College coursework plus a minimum of 2 years of sales or marketing-related experience, or an equivalent combination of education and experience. Related degree preferred. Prior hotel sales experience is preferred.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following:
• Frequently standing up or moving within and outside of the facility.
• Carrying or lifting items weighing up to 25 pounds
• Remain stationary for extended periods.
• Handling objects

• Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem-solving, reasoning, motivational, organizational, and training abilities are used often.
• Attention to detail.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.