Inside Sales Specialist

HLB (hlbsolutions.com) is a growing Managed Service Provider serving clients across Southwestern Ontario. Our services include advance cybersecurity solutions to protect our client's networks from cyberthreats. We offer a fun and fast-paced work environment working with many high-profile accounts in our region. HLB is now part of MSP Corp with an expanding team across Canada covering Managed and Professional Services.

We're seeking a Junior Inside Sales specialist to join our Guelph based team. Candidates should be based in the Guelph to Barrie Ontario area in order to manage on-site expectations, in particular during the probation period. Some remote work is possible once employees are working independently. This position is not part of a commission structure as its primarily in-bound inside sales. A base salary between $50K to 60K is offered in addition to bonus/profit share, full benefits and vacation allotment.

Responsibilities Include

Quoting and Pricing:

• Prepare and deliver accurate and competitive price quotes for IT products and services.
• Collaborate with vendors to obtain pricing information and negotiate favorable terms.
  
  

Sourcing And Procurement

• Source IT hardware, software, and services from various vendors.
• Evaluate suppliers and negotiate procurement contracts to ensure cost-effectiveness.
  
  

Microsoft 365 Licensing

• Specialize in Microsoft 365 licensing and stay updated on licensing models and changes.
• Advise clients on the most suitable Microsoft 365 plans based on their business needs.
  
  

Relationship Management

• Help build and maintain strong relationships with existing clients.
• Help address client inquiries and concerns, ensuring high levels of customer satisfaction.
  
  

Product Knowledge

• Stay informed about the latest IT products, technologies, and industry trends.
• Provide clients with expert advice on the best solutions to meet their specific requirements.
  
  

Sales Presentations

• Create compelling sales presentations to showcase the value proposition of the company's IT solutions.
• Help the team conduct virtual or in-person product demonstrations for potential clients.
  
  

Lead Generation And Prospecting

• Identify and pursue new business opportunities through lead generation activities.
• Prospect and qualify potential clients to expand the customer base.
  
  

Order Processing

• Efficiently process customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with relevant departments to streamline order processing workflows.
  
  

Sales Reporting

• Generate and analyze sales reports to track performance against targets.
• Provide regular updates on sales activities, trends, and opportunities.
  
  

Cross-functional Collaboration

• Collaborate with other departments such as marketing, technical support, and finance.
• Ensure effective communication and coordination to meet customer needs.
  
  

Pipeline Management

• Manage and maintain a sales pipeline, tracking opportunities from lead to closure.
• Prioritize and strategize to maximize revenue generation.
  
  

To Fit This Role, Candidates Should Have

• High level of proficiency in written communication
• Excellent communication by phone, comfortable talking with clients
• Good level of PC skills with ability to quickly learn new tools and technology
• Understanding of basic PC & network connectivity, familiar with how desktop components connect
• Basic understanding of software licensing such as Adobe and M365