Incident Response Team Analyst

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate to join our Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills. The position is full-time.

Incident Response Team Analyst Responsibilities:

• Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations
• Review and assess inbound emergency escalations, make immediate decisions based on variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety
• Be willing and able to work with sensitive issues and content that includes child exploitation, graphic violence, self-injury and suicide and other content which may be considered offensive or disturbing
• Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
• Work with cross-functional teams to drive improvements to policies and processes across teams
• Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday
• As this role will need to respond to Foreign Government and Law Enforcement Agencies globally, multiple language proficiency is essential for the team. Higher volume of interactions with these foreign agencies are in Hindi, Portuguese and Spanish
  
  

Minimum Qualifications:

• 3+ years of relevant experience in investigative or analytical roles involving time critical escalations and real world harm
• Self-starter requiring minimal direction
• Proven experience making important decisions independently and multi-tasking under pressure, responding quickly to changing situations in complex environments without compromising quality
• Experience with social media, analytical tools and online research
  
  

Preferred Qualifications:

• Bachelors degree
• Excellent communication skills, should be experience adapting communication style to suit different stakeholders like cross-functional teams and law enforcement
• Project Management, Operations or Process Improvement Experience
• Experience working with Crisis Management, Government Agencies or Law Enforcement
• Multiple language proficiency to deal with Foreign Law Enforcement/Government Agencies (Hindi, Portuguese and/or Spanish preferred)
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.