Information Technology Manager

Our client in the public health sector is looking for a Manager Information and Systems Technology. The role manages a team of IT professionals and has responsibility across IT infrastructure, data architecture , data governance, security, service desk, and vendor management.

Location: Hybrid - North Bay

Responsibilities

• Responsible for IT infrastructure support services, including security, service desk, data governance and architecture and vendor management.
• Help define and execute a technology roadmap
• Be an enabler of ITIL practices within the IT Service Desk across Incident, Change, Availability, Continuity and Service Level Management.
• Overseeing the IT security functions, standards, tools, and activities aligning to industry best practices such as NIST Cyber Security Framework, and tooling such as Microsoft 365 Security and Management Platform.
• Help drive a culture of security and privacy and ensure successful cyber security awareness training
• Manage Data Architecture and Governance team to implement a data strategy that enables integration across disparate systems, data storage, reporting, and analytics.
• Drive the successful implementation of cloud based data platforms.
• Ensures all Information Management and Technology policies and procedures ahdere to, ISO127001, SOC2, and ITIL

Qualifications

• Minimum of 10 years Information Management and Technology experience..
• Minimum 3 years of progressive IT management experience.
• Experience managing a Service Desk team providing virtual and physical support across multiple offices.
• Proven experience with implementing IT support processes aligned to ITIL.
• Experience in cyber security and privacy best practices and tooling such as Microsoft 365 Security Solution.
• Experience defining and implementing a data strategy to allows for integration of disparate systems, collection of data in a data storage solution and building reports and analytics to enable business decision making.
• Experience defining and implementing IT roadmaps and strategic projects to enable Business strategy and objectives.
• Experience driving automation in IT support processes to improve service quality and efficiency.
• Experience in security framework like NIST, and security management tools like Microsoft 365 Security Solution.
• Experience implementing and driving adoption of MS Teams and Contact Center solutions.
• Experience in vendor management across selection, negotiation, monitoring service quality, and driving improvement and changes.