IT Analyst

Job Description:

QM Environmental is one of Canada's largest full-service national civil and environmental remediation firms. Always committed to health, safety and the environment, along with our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners. Together we are able to meet the diverse needs of our clients across the country, offering everything from specialized services to large, complex end-to-end solutions.

QM’s four business lines include Demolition and Decommissioning, Hazardous Materials Abatement, Environmental Remediation including Civil Earthworks, and Emergency Management & Environmental Response Services.

We are seeking a dynamic individuals to join our team as a IT Analyst. The successful candidates will play a crucial role in providing IT support, helpdesk assistance, and basic troubleshooting for user PCs, networks, Office 365, servers, storage, and VMware environments. This is an excellent opportunity for motivated individuals to gain hands-on experience in a fast-paced IT environment.

Responsibilities:

1. Provide first-level technical and network support to end-users, addressing hardware and software issues promptly and effectively.

2. Respond to helpdesk tickets, phone calls, and emails to resolve IT-related problems.

3. Perform basic troubleshooting and maintenance of user PCs, laptops, and peripheral devices.

4. Assist in the administration and support of Office 365 applications and services.

5. Troubleshoot network issues and provide support for connectivity problems.

6. Support server, storage, and VMware environments under the guidance of senior IT staff.

7. Collaborate with team members to implement and maintain IT security best practices.

8. Document IT processes, procedures, and issue resolutions.

Requirements:

1. Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.

2. Experience: 1+ years of experience working in an Enterprise IT Environment.

3. Certification: One or more of the following certifications would be beneficial:

- CompTIA A+

- CompTIA Network+

- Microsoft Certified: Modern Desktop Administrator Associate

- VMware Certified Associate

4. Understanding of Enterprise IT infrastructure, including servers, storage, and networking.

5. Familiarity with Microsoft Office 365 applications and services.

6. Strong problem-solving and communication skills.

7. Ability to work collaboratively in a team environment.

8. Eagerness to learn and adapt to new technologies.

COMPANY POLICIES

Compliance with company policies is a requirement of employment. Please note that this includes QM’s Covid-19 in the Workplace Vaccination Policy, which requires employees to comply with QM’s Infection Control Plan (ICP). QM’s ICP requires employees to be vaccinated if they will be working onsite at a jobsite that has a mandatory vaccination policy. Accommodation, including legally eligible exemptions, will be considered where legally required.

OUR COMMITMENT TO DIVERSITY & INCLUSION

As proponents of Canada’s Black North Initiative, QM continues to support a culture of integrity, fairness and ethical practices. QM Environmental is a staunch advocate for diversity in all its forms, and especially welcomes applications from members of the BIPOC (Black, Indigenous, and People of Colour) community, women, people with disabilities, the LGBTQ+ community, and those of diverse intersectional identities. Accommodations are available on request for candidates taking part in all aspects of the selection process as well as part of employment with QM Environmental.

Job Type: Part-time

Salary: $20.00-$25.00 per hour

Expected hours: 16 – 30 per week

Benefits:

• Casual dress
• Company events
• Employee assistance program
• Flexible schedule
• On-site gym
• On-site parking
• Store discount
• Wellness program

Schedule:

• 8 hour shift

Experience:

• IT support: 1 year (preferred)

Work Location: In person