Build a real career in IT — not just another help desk job.
O-Netrix Solutions is a growing IT and technology company serving businesses, schools, municipalities, healthcare organizations, and First Nations throughout the Cariboo region. We’re looking for a customer-focused Tier 1 IT Support Technician who wants to learn, grow, and eventually move into more advanced technical roles.
You do not need to know everything yet — we’re looking for attitude, reliability, strong communication skills, and a willingness to learn. We invest in training, mentorship, and long-term career development for the right person.
What You’ll Do
- Provide Tier 1 support both in-office and during onsite visits
- Assist with onboarding and replacement of end-user devices
- Perform routine IT tasks such as password resets, account setup, email configuration, and workstation deployment
- Troubleshoot basic software, hardware, printer, and peripheral issues
- Document support work accurately and maintain clear communication with clients and teammates
- Escalate complex issues to senior technicians when appropriate
- Deliver excellent customer service with a friendly and professional attitude
What You’ll Gain Exposure To
- Microsoft 365 environments
- Networking and Wi-Fi systems
- Cybersecurity best practices
- Servers and cloud-based systems
- Business IT environments across multiple industries
- Real-world onsite technical support and projects
What We’re Looking For
Must-Have
- Strong customer service and interpersonal skills
- Positive attitude and willingness to learn
- Ability to work independently and within a team
- Good written and verbal communication skills
- Valid driver’s license and reliable transportation
- Ability to lift and move equipment
- Must pass a Criminal Records Check and be bondable
Nice-to-Have
- Previous IT support or help desk experience
- Technical troubleshooting experience
- Industry certifications such as CompTIA A+ or Network+
Why Join O-Netrix?
- Supportive team environment with mentorship and training
- Exposure to a wide variety of technologies and real-world environments
- Opportunities to grow into Tier 2 support, project work, networking, or cybersecurity roles
- Paid training and certification opportunities
- Benefits package included
- We promote from within whenever possible
Compensation
- $22–$28/hour depending on experience and certifications
- Benefits package included
- Paid training opportunities
Apply
careers@onetrix.com
O-Netrix Careers
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Automobile allowance
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
Flexible language requirement:
Work Location: In person
