Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.
About The Workplace Safety And Insurance Board (WSIB)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit
At The WSIB, You’ll Have The Opportunity To
- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing
You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.
From: $144,843.20
Job Summary
Reporting to the Chief Operating Officer, the VP Claims Transformation provides leadership and direction in the WSIB’s efforts to re-engineer the administration of workplace injury and illness claims management. The scope of this role includes planning and implementing the cluster’s journey to its new Target Operating Model, meeting customer service delivery and digital solutions expectations and developing integrated organizational requirements for people, processes and enabling technologies. Working with business partners across the WSIB, this role will also lead Benefit Calculation Transformation - with related benefit calculation process improvements leading to replacing legacy systems, e.g. WBS and Survivors - as well as Claims Transformation (with related claims management process improvements leading to upgrading to Guidewire’s cloud-based Claim Centre solution. This role will also lead, enable and support tactical business process redesign and change management functions for both near and longer term transformation, as well as tactical continuous improvements.
The role is responsible for ensuring programs are integrated across WSIB offices within Ontario and division services and products are developed and consistently delivered in accordance with established regulatory, quality, health, safety and performance standards and within expected budgets. The role is responsible for effectively managing division projects and service deliverables, providing leadership, structure and process to division staff, identifying and developing improvement opportunities that are aligned with WSIB’s strategic priorities and ensuring quality performance and compliance with policies and practices.
Functional Leadership
Key Accountabilities and Responsibilities:
Lead, plan and implement the cluster’s journey to its new Target Operating Model, meeting our customers’ service delivery and digital solutions expectations and developing integrated organizational requirements for people, processes and enabling technologies to drive claims delivery and benefit calculation transformations, leading to the Claims Transformation Project; ensuring all established processes are in compliance with WSIB policies and practices and regulatory and legislative requirements.
Develops business requirements, aligned with re-engineered people and process requirements to support longer-term technology development and upgrades to modernize claims management, as well as benefit calculations functions. This includes tactical business processes redesign and change management.
Provides guidance and technical expertise to facilitate the delivery of services, ensuring ongoing work quality levels are maintained, deliverables are achieved, resolving complex, confidential and potentially high profile issues, and managing internal and external stakeholder expectations. Ensure activities are fully integrated to provide consistent and seamless responses to stakeholder submissions and inquiries
Leads and administers the Worker Income Protection Benefit (WIPB) program - with a WSIB team and third party providers - to reimburse employers for paid sick leave related to COVID-19 – acting as the primary point of contact for the Ministry, including all related programs records and information.
Leads the WSIB's resolution of the LOE Recalculation Project, through a corporate project with multiple work streams and an external vendor to develop business requirements and technology-driven integrations to support the completion of the project; including financial scope of impacted claims, and technology-driven solutions and integrations for the LOE Program.
Leads the WSIB efforts to help identify, assess, prioritize and plan the implementation of third party enabled opportunities to modernize enterprise-wide service delivery and enabling corporate functions and capabilities that support the WSIB in achieving its strategic business outcomes.
On-going support of business area leads in moving forward with identified initiatives with reporting back to Executive Committee on progress, challenges, implementation plans.
Planning & Development
Collaborates with the Chief Officer and Cluster counterparts to develop cluster strategic and business plans to support the organization’s strategic priorities, providing input on strategic initiative and priority development and ensuring alignment with overall WSIB strategic direction.
Develops strategic and operational goals for the division, ensuring their alignment with the broader cluster/division and WSIB strategies and operational priorities, determining success and reporting metrics, evaluating changing priorities, workforce reports/statistics, attrition rates and case loads, analyzing impacts on operations/business activities and adapting strategies and plans accordingly to achieve desired results.
Ensures division operating and capital budgets are developed, approved and managed, identifying operational and staff budget requirements, preparing budget forecasts and projections, monitoring budget adherence, identifying/explaining variances and discrepancies and authorizing expenditures within budget and approved limits.
Participates on cross-organizational committees, to understand broader issues, share insights, lead initiatives, manage project activities and influence outcomes.
Relationship Management
Develops and manages relationships with Executives and Senior Managers across the organization to understand business activities and issues, share information, resolve issues, support and facilitate planning activities and project deliverable achievement, and identify opportunities to leverage resources, collaborate on projects and initiatives and influence outcomes.
Identifies and leverages relationships with key external stakeholders across industry/medical/ labour groups, associations and government agency representatives, conducting regular stakeholder meetings to exchange ideas, gather feedback and intelligence on areas of broader concern or interest, identify program and service delivery improvement opportunities and promote the organization’s services and mandate.
Identifies and leverages relationships with professional associations and industry colleagues to share information, maintain currency on emerging best practices, trends and/or legislation/regulations, and identify opportunities for new program/product development.
Quality & Risk Management
Provides leadership in developing an effective operating framework, ensuring all legal obligations are fulfilled and that there is transparency around how service delivery and program management decisions are made and how quality controls are established and monitored for compliance.
Monitors quality and relevance of divisional services and programs, evaluating and auditing processes, best practices and results, developing and maintaining appropriate measurement and reporting metrics, identifying areas of risk and opportunities for improvements, developing strategies to addresss issues and coaching staff to ensure initiatives/changes are incorporated into day-to-day activities.
Ensures processes, policies and protocols are established and compliance is monitored, identifying potential areas of vulnerability and risk, providing advice on emerging issues and implications, and recommending approaches to resolve issues, manage high profile, and sensitive situations, and mitigate risks.
Identifies issues having potential high profile/ organizational reputation impacts, ensuring issues are understood and relevant, anticipating issues that could arise having potential impacts and implications to achieving results, weighing associated risks and benefits to program/service delivery, investigating root causes, determining the degree of severity/ sensitivity and potential implications to WSIB reputation and results achievement and developing strategies to address issues.
People Management
Manages division staff planning activities, ensuring division infrastructure, staff numbers and skill mix support delivery needs, opportunities for skill development and training are in place and utilized, and performance and career development activities are effectively managed.
Provides support to staff and project/committee team members, identifying opportunities to share resources and clear roadblocks.
Participates in collective bargaining, grievance and arbitration processes on complex/ controversial issues, collaborating with HR, labour relations and legal representatives to understand and resolve issues.
Job Requirements
Education: Undergraduate Degree in Business, Health Services or equivalent field.
Experience: 10 -15 years applicable experience, including 8-10 years progressive management experience at a senior level.
Our commitment to equity, diversity and inclusion
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at
Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at
As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
To apply for this position, please submit your application by the closing date.
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