Job Description
Report to the Manager of IT or the Senior Manager of IT. This role is responsible to support Kinark User Base to Resolve Software, Hardware and Infrastructure and general technical Issues. Ensure Network availability/security.
Support our network and cloud infrastructure, security hardening, leading the research, implementation, infrastructure, and security improvements to Kinark IT.
Duties & Responsibilities:
- Azure specialist that optimizes, improves, and resolves any issues with Kinark Azure AD, O365 and other MS applications, such as Intune, Autopilot, Azure Gateway
- Responsible for Microsoft Azure secure configuration, hardening and monitoring
- Serve as the escalation point for complex technical issues, troubleshooting and resolving them efficiently.
- Ensure proper functioning of servers, routers, switches, firewalls, and other network devices.
- Collects, consolidates, and analyses information required for the evaluation of cybersecurity maturity controls based on CIS platform. Identify opportunities for cybersecurity program optimization, growth, scalability, and improvements with recommended courses of action to support the current and future maturity goals.
- Work with IT partners to conduct IT security threat and risk assessments, resolve security alerts, obtain maturity assessment results, and implement recommendations.
- Support to resolve Azure, AAD, O365, SSO, Azure Gateway VPN and AD issues, Identity and Access Management (IAM), based on best practices and how to setup/support. In addition, Azure/Office 365 security hardening
- Continuous improvement of Kinark systems security, tools, review of logs, troubleshooting of issues
- Design, implement, and maintain a comprehensive security architecture to protect the confidentiality, integrity, and availability of information assets
- Knowledge of CIS security standards/frameworks
- Lead and participate in incident response activities, including detection, analysis, containment, eradication, and recovery
- Conduct regular vulnerability assessments, prioritize, and remediate identified vulnerabilities, and ensure systems are resilient against emerging threats.
- Develop and enforce security policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices
- Promote a culture of security awareness and provide training to staff on security best practices. Manage our phishing and training portal, campaigns and threat management
- Work with vendors to conduct security audits and assessments to identify weaknesses and recommend enhancements. Lead and assist with partner PEN testing and security assessments.
- Implement and manage security monitoring tools and processes to detect and respond to security events in real-time. Security Information & Event Management (SIEM), EDR and work with our MDR partner to resolve any alerts
- Work closely with other IT Team members, Snr IT Manager and IT Support Lead to integrate security measures into the development and operational processes
- Proficiency in implementing, configuring and adjusting policies, in network devices, including firewalls, switches, Fortinet and Cisco
- Proactively participate in compliance support activities such as trainings, audit prep, playbook authoring and ensure business as usual (BAU)
- Analyze complex security issues to improve the overall posture of the firm by evaluating new functionalities and ensure preparation for production implementation
- Responsible for providing all levels of support for tactical and strategic related issues related to information security systems and services
Qualifications:
- Computer Science or similar College Diploma or University degree
- Certifications required:
- Azure Solution Architecture
- Azure Administrator
- ITIL
- Certifications that are nice to have:
- MS 365 Associate
- CISM, CISA, CIRS, CISSP, CEH
- CCNA
- 10+ years of total experience with minimum 3+ years Azure and Security
- Knowledge of current Azure cloud
- One or more certifications in Microsoft 365
- AD, AAD/O365/Intune/Azure Gateway, AD, IAM/MFA
- Virtualization
- Firewalls, AP and switches
- CIS framework, Security hardening, architecture, response, and monitoring
- Security awareness and phishing campaigns
- Security policies and procedures
Additional Skills & Qualifications
- Technical knowledge of a range of IT systems, applications, hardware, software and products.
- Knowledge of emerging and leading practices in technical design and IT service delivery models.
- Demonstrated experience with operational support, troubleshooting, root cause analysis, risk and impact analysis and issue resolution.
- Ability to multi-task and prioritize across a number of projects and activities.
- Knowledge of business operations and business practices to facilitate IT solution development and implementation.
- Knowledge of project management best practices in an IT environment.
- Solid customer service and relationship management skills; Interface with internal and external customers, stakeholders and vendors to meet corporate service standards
- Solid Communication skills; ability to advise and consult on sensitive issues at all levels
- Solid negotiation skills; ability to negotiate with internal and external stakeholders to ensure optimal resources are in place to meet corporate service standards
- Solid presentation skills; Facilitate complex concepts in a clear and concise manner
- Solid organizational skills; Detail oriented and able to prioritize complex issues and activities to meet critical deadlines with conflicting priorities and timelines
- Solid analytical skills for complex problem solving and implementation of new solutions/services
- Familiarity with the CIS benchmarks and how to monitor and remediate deficiencies
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