Stratum Systems – Abbotsford, BC
Stratum Systems is a well-established, mid-sized Managed Service Provider (MSP) based in Abbotsford, British Columbia. Since 2007 we have delivered managed IT services, hardware solutions, cybersecurity, and proactive support to hundreds of businesses across the Lower Mainland. We are rapidly growing through new service offerings, hardware sales, and cybersecurity and are looking for an experience Senior IT Technician to join our team.
This is a hands-on role in a dynamic MSP setting with on-site/in office work.
Key Responsibilities
- Provide advanced technical support for desktops, servers, networks, and applications across Windows and Linux environments.
- Troubleshoot complex issues involving Microsoft technologies (Active Directory, Exchange, Hyper-V, Office 365), networking (IP, DNS, DHCP, VLANs, VPNs, firewalls), and enterprise tools.
- Perform proactive system monitoring, performance assessments, backup verification, and maintenance for multiple client environments.
- Manage service tickets, document work, maintain system records, and communicate directly with clients to develop tailored solutions.
- Collaborate with the team on projects including migrations, cybersecurity implementations, and new client onboarding.
- Participate in our 24/7 on-call rotation.
- Support hardware diagnostics, repairs, upgrades, and occasional travel to client sites.
Requirements
- 5+ years of IT support experience, preferably in an MSP environment.
- Experience with the billable hours model.
- Familiarity with ticketing systems for workorder management and documentation.
- Strong proficiency with Microsoft Enterprise and Desktop technologies, networking concepts, and security best practices.
- Proven troubleshooting, problem-solving, and customer-service skills with the ability to manage multiple priorities.
- Detail-oriented with excellent written and verbal English communication.
- Deep personal interest in technology and pride in quality work.
- Valid BC Driver’s License and ability to access equipment in varied locations.
Nice-to-Haves
- Experience with backup strategies, Linux (Debian), VOIP, or cybersecurity tools.
- Relevant certifications (CompTIA A+/Network+, Microsoft, Cisco CCNA).
We offer competitive compensation, ongoing professional development, and the chance to grow with a profitable, forward-looking MSP that values its people.
To Apply
Please send your resume and a cover letter that describes, with specific examples, how you meet the Experience, Skills and Personality requirements.
This position aligns with Canadian NOC code 2282. Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: $32.00-$35.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Can you reliably and full time work from our office in Abbotsford, BC?
- Do you have a valid BC Drivers license?
- What makes you a standout candidate?
- Do you have experience with VM's? Please describe.
- Did you answer every question above? All questions must be answered for your application to be evaluated.
- Where are you currently living and located?
Experience:
- Senior IT Technician: 5 years (required)
Work Location: In person
