Sales Operations Coordinator

Sales Operations Coordinator

Company: DLS Technology Corporation

Office Location: Ottawa, Ontario

Who We Are

Recognized as one of Canada's Top 500 Growing and Growth 400 companies, DLS is a leading technology solutions integrator and service provider with an extensive cybersecurity research and development practice. DLS is a fast paced high-growth work environment, with tremendous learning and advancement potential. DLS provides hands-on training and an opportunity to work on some of the most interesting and cutting-edge projects in this fast-paced industry, providing ample opportunities to employees to grow and achieve their career goals. We encourage you to come and be a part of the DLS team today.

Who You Are

We are looking for a Sales Operations Coordinator who has a sound understanding of the financial details of preparing and managing quotes, and meeting multiple short deadlines. Hands-on experience in working with distribution channels, supply chain or order desk is most important. This role requires an experienced customer support or inside sales expert, as it plays a critical role in supporting our sales team to achieve their revenue targets and maintain exceptional customer relationships. You will be responsible for managing various aspects of the inside sales process, including requesting and preparing quotes, working closely with DLS Distribution channels, supporting the sales team activities, communication with clients regarding renewals, order processing, weekly and monthly reporting, and other administrative tasks. Your attention to detail, strong communication skills, and commitment to customer satisfaction will be key to your success in this role. The ideal candidate for this position is very organized, has strong time management skills, is analytical, detail-oriented, works well in a team, and is a self-motivated individual who can work in a fast-paced environment. If you are a deadline driven professional with a strong work ethic and proven background in customer service, we want to hear from you!

Responsibilities include but are not limited to:

Sales Processes

Working with DLS distribution channels, prepare and seek quotes

Prepare the templates for quote assessment

Communicate renewals to sales team

Data Management

Manage all renewal notifications with Account Executives and clients

Track sales activities, update CRM, generate reports as needed

Coordinate with clients and distribution on the preparation and delivery of software licenses

Sales Support, Documentation

Support the Account Executives on lead generation where applicable

Generate sales reports, maintain CRM and internal reports for Management

Assist the sales team in creating proposals, presentations

Compliance

Stay updated on all partner programs, including solutions, software and pricing

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DLS Technology Corporation

REQUIREMENTS:

College or University degree in business administration/finance or relevant field is preferred [BComm, Economics, would be preferred]

2- 3 + years’ experience in customer service/order desk

Excellent communication skills, particularly written.

Strong excel and MSOffice suite

Work experience in the Information Technology industry, or IT consulting service industry is a bonus

Fundamental understanding of the Information Technology industry language and terminology.

Bilingual in French and English an asset

*Thank you to all applicants; however only candidates selected for an interview will be contacted.

POSITION HIGHLIGHTS

Start Date: March 2025

Sector: Private

Open positions: 1

Location: Ottawa, on site

Job Types: Full-time

Language Requirements: English, fluency in both French & English a benefit

Security Clearance: Reliability Status/Secret or eligible for Reliability Status/Secret application