Who We Are
Obsidian delivers SaaS security and Compliance for the enterprise. We are passionate about security and believe SaaS is the next frontier. We are committed to our customers and believe the companies with the best people win. If you are dynamic, committed and love learning and growing, Obsidian could be the company for you. At our early stage, there’s tremendous opportunity to impact our trajectory while having an accelerated trajectory of your own. The company’s leadership team includes innovators from the NSA, Carbon Black, Cylance, Shape Security, and AWS where they have delivered enterprise-grade products to thousands of customers.
We are based in Newport Beach, CA with a second office in Silicon Valley and are backed by Greylock Partners, Wing, Google Ventures, and Norwest Venture Partners.
We’re looking for high energy individuals to join our team.
Job Overview
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best-practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up.
What You’ll Do
- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
- Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review
Qualifications For a Technical Account Manager- A strong commitment to the Obsidian Code:
- Customers Win, We Win.
- One Obsidian, One Score.
- Do Great Things Together.
- Everyone is a Pioneer.
- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience building and managing strong customer relationships
- Experience with cybersecurity, especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
- Experience interacting with APIs, integrations, and middleware
- An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
- Willingness to travel occasionally to meet with customers, not expected to exceed 5%
At Obsidian, we value diversity and freethinkers and are proud to be an equal opportunity employer. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
