Network Engineer

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions, and cloud services. Whether we’re an extension of a client’s existing IT team, or managing their outsourced IT structure, we’re customer-obsessed and aim to provide best-in-class services. Our team is small but our impact is mighty!

About the position:

We’re growing and are looking to add a Network Engineer to our team!

The Network Engineer will report to the COO and will act as a liaison between our Support and Engineering teams. The ideal candidate will take a self-directed approach to problem-solving, have a passion for technology, and have previous experience working with a wireless or ISP provider. If you’re the type of person who likes variety in their day-to-day role and enjoys providing a higher level of support to Enterprise customers, then we encourage you to apply!

Responsibilities:

• Keeps up to date on industry, and suggests efficiencies and best practices
• Accountable for ensuring the technical team is equipped and prepared to provide best-in-class support
• Responding to technical alert notifications on client servers and network appliances
• Creating and managing technical tickets
• Managing IT-related alerts and notifications
• Providing technical support services to Servers, Network Appliances, and End-Users
• Coordinating with other team members
• Evaluate new products and technologies for use internally or to offer to EGATE's clients
• Scheduled and ad hoc on-call assistance as required, both remotely and on-site at EGATE's data centers

Requirements:

• Minimum of 2 years of practical, hands-on network management
• Highschool diploma or relevant college program
• In-depth knowledge of network concepts, devices, and protocols
• Expert-level knowledge of industry network protocols
• Experience with network operating systems such as Cisco IOS and Juniper
• Experience configuring and managing firewalls such as Cisco ASA/FTD, Palo Alto Networks PAN-OS, and Fortinet FortiOS
• Creative problem solver with solid troubleshooting skills
• Customer service orientation
• Applicants must be proficient in English communication, both written and verbal, to effectively collaborate with cross-functional teams and articulate complex technical concepts to non-technical stakeholders.

Nice to have:

• CCNA, CCIE, CCNP designations

Why EGATE:

• We’re big believers in continuous learning and support our employees’ professional development
• Competitive compensation, including paid vacation and sick days, Health Spending Account
• WFH flexibility

Interested applicants should submit their resume to careers@egate.net for consideration. While we value every candidate’s interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.