Company Description
Interactive Computer Systems Ltd. has been a trusted provider of Information Technology solutions for over 40 years. Our expertise spans from assisting with individual PCs to managing complex corporate networks, all with the goal of delivering exceptional customer satisfaction. We are passionate about technology and dedicated to supporting businesses with their IT needs. Located in Fredericton, NB, we pride ourselves on delivering quality service and innovative IT solutions that meet the evolving needs of our clients.
Role Description
This is a full-time on-site role located in Fredericton, NB, for an Account Manager specializing in Information Technology. The Account Manager will be responsible for developing strong client relationships, providing technical support, troubleshooting technical issues, and ensuring customer satisfaction. The role also involves collaborating with cross-functional teams and overseeing team performance to achieve project objectives and drive business growth.
Key Responsibilities
- Serve as the main point of contact for client accounts
- Build and maintain strong, long-term client relationships
- Understand client business needs and align them with IT products and services
- Manage the full account lifecycle, from onboarding to renewal
- Identify upsell and cross-sell opportunities and drive revenue growth
- Coordinate with technical, support, and delivery teams to ensure successful project execution
- Prepare proposals, pricing, and contracts in collaboration with internal teams
- Track account performance, maintain accurate records, and report on KPIs
- Address client issues and escalate as needed to ensure timely resolution
Qualifications
- Strong background in Information Technology, with knowledge of technical systems and infrastructure
- Experience in Technical Support and Troubleshooting, with the ability to resolve IT issues effectively and efficiently
- Proven ability in Team Leadership and Team Management, with a focus on collaboration and achieving goals
- Excellent communication and relationship-building skills to establish and maintain a high level of customer satisfaction
- Ability to work in a dynamic, on-site environment while managing multiple responsibilities and deadlines
- A bachelor's degree in Information Technology, Business, or a related field is preferred
- Experience in client account management or sales support is beneficial
Preferred Skills
- Experience working with enterprise or B2B clients
- Familiarity with SaaS, cybersecurity, networking, or managed IT services
- Ability to translate technical concepts into business value
What We Offer
- Competitive salary plus performance-based incentives
- Comprehensive benefits package
- Opportunities for professional growth and career advancement
- Collaborative, fast-paced work environment
- Flexible work arrangements (where applicable)
How to Apply
Submit your resume and a brief cover letter outlining your experience and interest in the role to info@ics.nb.ca
