Identity & Access Management (IAM) Analyst

Hybrid work schedule -This position can be filled in any of our offices across Canada

The IAM analyst must have excellent customer care and communication skills, as this key role will support all levels of internal clients within the company.

The team is primarily responsible for managing and controlling the administration of all user accounts including setup, administration and maintenance, as well as managing mobile devices. This is a permanent, full-time position reporting to the IT services delivery manager.

You Will Be Focusing On

Facilitating the creation and management of user accounts and associated system access

Providing leadership and mentorship to the assigned IAM team

Primary contact for issues that cannot be resolved immediately with appropriate members of the level 2 and level 3 support teams

Ensuring assigned projects are delivered on time

Responsible for completing quality assurance audits on all arrivals/departures accounts

Creating and maintaining onboarding and provisioning process documentation

Providing monthly reports on the quality assurance audits to management

Identifying and detailing areas for continuous service improvement to management

Engaging in formal and informal knowledge transfer, ensuring that knowledge base articles and documentation are available to the team and kept up to date

What You Bring To The Role

Diploma of collegial studies in computer science or the equivalent

Minimum 5 years of Identity & Access Management compliance and improvement experience, preferably in a law firm

Process driven with the ability to focus on the end result

Bilingual (spoken and written French and English)

Ability/willingness to work overtime if necessary

Windows & MS365 / Azure AD

MFA Authenticator

Mobile Device Management solutions

MECM/SCCM (reporting, collection management, log analysis)

MS 365 - Outlook Administration

ServiceNow Request management

Knowledge of single sign-on (SSO)

Some knowledge of scripting languages and data analysis tools

Process mapping

Why Join Our Team

Hybrid work environment

Retirement savings plan with employer contribution

Benefit premiums paid by the firm

Telemedicine services

Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!

Training and development programs based on your interests and needs