Akkodis is seeking a Network Engineer - 5 for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with SIP protocol, HMR, Call routing, Dial plan, Telco SIP trunk (including BYOC solution), Oracle SBC, ECB products, Cloud connectivity models for CCaaS solutions and MPLS, SDWAN, WebRTC , QoS , On-Prem Avaya Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ callflows) in different region. and knowledge of Cloud environment (Azure, AWS, etc.) preference would be someone with the required skills and experience, particularly in large organizations.
Title: Network Engineer - 5
Location Address: Hybrid (twice a week, usually Tuesday & Wednesday) – 2201 Eglinton Ave E
Candidate Requirements/Must-Have skills:
(Overall 10+ years of experience is a must)
1. 5+ years of hands-on experience from design to deployment on SIP protocol, HMR, Call routing, Dial plan, Telco SIP trunk (including BYOC solution), Oracle SBC, ECB products.
2. 3+ years of extended experience on the Cloud connectivity models for CCaaS solutions and MPLS, SDWAN, WebRTC , QoS and knowledge of Cloud environment (Azure, AWS, etc.)
3. 3+ years of experience on On-Prem Avaya Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ callflows) in different region.
4. Understanding integration with different on prem systems (i.e. Verint Recording, WFM, Biometrcs, Cisco CUCM, UCCX).
Nice-To-Have Skills:
• Ability to use script to automate the manual process in service provisioning, root cause analysis, monitoring alerts, reporting.
• Experience in business case development process and design cost benefit analysis.