Here we grow again.
About Us:
Founded in 2006, JEI Tech is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems. JEI Tech services accounts primarily in Alberta. Canada, with a presence in other provinces across Canada.
Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.
Job Overview:
To provide high-level System Administration support in the maintenance and monitoring of critical data platforms, end-user devices and providing direct support to our customers. Practical, in-depth experience and knowledge working with Microsoft 365 Administration, Windows Servers, Azure, RDS/WVD, LAN/WAN, VoIP, RMM tools and remote management. Position is full time with wages depending on experience and knowledge.
Responsibilities:
- Contributing to a workplace culture consistent with JEI Tech’s mission, vision and values
- Displaying strong inter-personal and communication skills to client satisfaction
- Assist with project planning and resource estimation for new projects
- Providing technical recommendations and guidance for projects
- Evaluating and ensuring completed work meets quality standards
- Building and modifying systems to meet project and user requirements
- Deploying, engineering, and optimizing enterprise class, technology-based systems
- Providing premier technical assistance and consulting to valued customers
- Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions
- Troubleshooting system and network issues through root-cause analysis and implementing solutions
- Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
- Analyzing business processes and services to determine how people, processes, data, communications and technology can best meet requirements
- Attending and facilitating technical design reviews and technical briefings
- Assuming other duties and projects as they arise
- Responding to internal trouble ticket system requests and accurately documenting the path to resolution
- Providing on-call support as part of a scheduled rotation with other team members
Required Qualifications:
- Certification in at least one IT discipline relevant to this position
- 5+ years of hands-on experience in similar role
- Valid Canadian Drivers License
- Self-motivated, able to make independent choices, free from immediate direction or supervision
- Strong written and verbal communication skills
- Experience in providing first line IT support
- Able to work evenings and weekends if required
Preferred Qualifications:
We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.
- Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server and VMWare
- Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
- Knowledge of applying patches and updates for Windows servers and clients
- Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
- Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)
- Administration of on-premise and/or cloud-hosted PBX systems
- Strong knowledge of Windows end-user operating systems including Windows 8, 10 and 11 Professional
- Experience resolving network and stand-alone printer issues
- Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
- Office 365 monitoring service health, and management of service requests
- Knowledge of redundancy strategies and disaster recovery contingency planning
- Mentor and cross-train IT staff and provide guidance in day-to-day operations
- Ability to explore and analyze new technologies and make recommendations to supervisor
- Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds
Job Type: Full-time
Experience: 5 years (Required)
Work authorization: Canadian (Required)
Job Type: Full-time
Job Types: Full-time, Permanent
Salary: From $80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- High River, AB T1V 2C2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
Expected start date: 2023-05-22
