IT Security Support Analyst (Entry Level)

All Lines Technology • Full-time • US, PA, Carnegie • 3w ago

Duties and Responsibilities

Under general supervision, provides onsite or remote support for the computer systems
(end-user computers/peripherals, servers, LAN, WAN, and WLAN) including PC
installation, relocation, upgrades, preventive maintenance, repair activities
and user account maintenance via internal help desk system.
Monitors PCs and installed applications through proactive application of software
patches, migrating users to new software releases, and repair or rebuild of
end-user PC’s to appropriate specifications.
Assist other IT staff with audits
Interfaces with users to determine, acquire and setup suitable hardware/software
requirements and troubleshoot and resolve user hardware/software issues.
Develops and maintains operational and procedural documentation.
Assesses and recommends new hardware and software purchases to IT management.
Maintains company-wide inventory of computer hardware/software, network equipment, and
end user software.
Maintains company-wide network diagram.
Assist in monitoring the organizations networks for security concerns and bring them to the attention of supervisors
Assist in the continuous development, implementation, and updating of security and other IT policies and procedures

Education/Experience

Skills & Abilities: