About The Technical Deployments Team
We’re continuing to build out a team of passionate Information Security Consultants. We are looking for a security analyst with experience in implementing Endpoint Detection and Response technologies, evaluating information security controls and solutions, and detailed reporting, to join our ranks, as we exponentially grow our customer base.
The Technical Deployments team supports a wide array of customers who have purchased our Endpoint Detection and Response services, as they onboard, configure and tune endpoint rulesets. We are responsible for owning the deployment of the service for those customers and assisting them in maturing their security posture with regards to EDR and threat detection. The Managed Enpoint Defence (MED) service focuses on working closely with clients during the deployment to tune their prevention policies, setup custom configurations and reporting, and review their alerts on a recurring basis. Our goal is to ensure clients are up to best practice standards by the end of the tuning phase, and to set their tenants up to ensure the best possible chance of success in detecting and preventing future threats.
We are laser focused on providing our customers the best possible experience in onboarding into eSentire’s various services and providing the customers with an ongoing partnership in their security journey.
Who You Are?
As an Information Security Consultant on the Technical Deployments – MED team, you will be responsible for deploying our Managed Endpoint Defense products to customers and helping them maintain their security posture by providing ongoing assistance and support.
You are passionate about security and will be focused on helping our diverse customer base achieve their preferred security outcomes by using your past experiences and knowledge to guide them. You can rapidly move from project to project and be able to keep track of the various moving parts of the deployment from start to finish.
You must have scale-up culture in your DNA and get energized by a low-ego, “all hands-on deck” environment. You care deeply about not only making your customers secure and successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the MED team. You are an eminently technical yet customer-focused individual.
What You Are Great At
Your Responsibilities Will Include
Your top priority will be delivering support and assistance to your customers as they work through setting up our services for your customers.
- Provide technical expertise in the service you are working with to our customers.
- Help the customer plan their deployment of our services.
- Make recommendations to customers to support eSentire and Industry standard practice.
- Provide ongoing support to customers.
- Collaborate with cross-functional teams, and senior leaders to ensure customer deployments are successful and expected security outcomes are realized.
- Make recommendations and influence important operating issues/decisions for the broader team.
- Find ways to streamline work, innovate key processes and leverage technology.
What We Require
- University Degree or College Diploma in Computer Sciences, Information Technology or a related field or equivalent combination of education and experience
- Minimum of 3+ years of information security experience in either testing or consulting roles
- Technical knowledge of security industry best practices and procedures
- Understanding of UNIX and Windows-based operating systems.
- Develop, maintain, and implement best practice configurations for onboarding new customers into eSentire’s CarbonBlack Cloud, Crowdstrike Falcon, and SentinelOne solutions.
- Support the eSentire Security Operations Center acting as tier 3 support for security investigations and configuration implementation.
- Provide support for Sales and Technical Pre-Sales opportunities in collaboration with eSentire’s Sales team.
- Collaborate with the security research teams across the company to improve the quality of service delivered.
- Excellent verbal and written communication skills including the ability to write clear and concise assessment reports.
- Superior customer relationship skills
- Committed to providing exceptional customer service.
- Strong aptitude for solving problems independently.
- Ability to work under pressure and with conflicting priorities.
- Patience and positivity. Ability to be focused during a growing and changing scale-up environment.
- Understanding of and experience with SIEM tools a plus.
- Understanding of and experience with the M365 Defender security ecosystem a plus.
We Offer You
At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!
We Provide
We continually create a rewarding place to work. We want you to thrive in it and contribute to it.
- Wonderful colleagues you’ll be proud to work with and learn from
- Subsidies for professional accreditation
- Annual taxable spending account specifically for your wellness, including health clubs, sports team registration fees, or fitness items (to name a few)
- Competitive referral bonus up for referrals of top talent
- One of the fastest growing companies in Canada with growing operations internationally
- Waterloo Area's Top Employers 2022 Canada's Top Small & Medium Employers 2020
- Attractive compensation plans to ensure we hire, keep and reward team members.
- Full benefits package including paid parental leave, a matching RRSP/401k program and medical, dental, vision and life insurance.
At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become part of our team. With growing operations internationally, there is lots of lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.
About ESentire
eSentire, Inc. , is the category creator and world’s largest Managed Detection and Response (MDR) company, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its threat-driven, customer-focused culture makes the difference in eSentire’s ability to attract the best talent across cybersecurity, artificial intelligence, and cloud-native skill sets. Its 24x7 Security Operations Center (SOC) hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events. Its highly skilled teams work together toward a common goal to deliver the best customer experience and security efficacy in the industry. Protecting more than $6 trillion in corporate assets, eSentire absorbs the complexity of cybersecurity, delivering enterprise-grade protection and the ability to comply with growing regulatory requirements. For more information, visit www.esentire.com and follow us on Twitter @eSentire.
Why a Career with eSentire?
Our Culture: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!
Growth Opportunities: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.
Employee Perks: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours, company-wide equity and bonus programs, subsidies for continued education, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in the tech field!
We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.
eSentire is committed to creating a fair work environment that is aligned withthe Accessibility for Ontarians with Disabilities Act (AODA). We guarantee equal treatment and provide opportunities regardless of race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these basis. If you have any accessibility requirements during the recruitment process, please reach out to our HR team at aoda@esentire.com and any accommodation needs will be addressed upon request.
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