The Junior Systems and Security Analyst will work closely with our IT Security Program Manager and VP of Operations to ensure the maintenance and security of our infrastructure.
- Configure, install, operate, and maintain all hosted systems for clients, and for internal systems, including the maintenance of the critical business infrastructure at our company.
- Assists the VP of Operations and the Manager of IT in system architecture or design.
- Work with Development and QA Departments to create, support, and maintain the Continuous Integration/Continuous Delivery pipeline and associated components such as, but not limited to, Azure DevOps GIT repositories, and Octopus Deploy.
- Monitor the performance of all hardware and software systems and troubleshoot any issues that might arise during daily operations.
- Assist with IT tasks, tickets, troubleshooting, and documentation.
- Maintain product installations. This includes publishing applications (.NET, .NET Core, and other technologies) and related web services, upgrading such applications, and coordinating with the various associated technical teams.
- Work with our support group in the process of troubleshooting client installations, whether the root cause is internal or external to us.
- Work with the VP of Operations to plan, execute, and support all lifts and shifts, new clients onboarding, or the maintenance of existing environments.
- Coordinate and maintain all company server backups and associated documentation. Participate and record all quarterly backup testing drill outcomes.
- Work with and provide direction to our help desk supervisor or technicians to triage and resolve issues outside of the help desk’s domain of knowledge.
What We Offer
- The ability to work from anywhere, this position is primarily remote, with approximately 10% travel.
- Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
- 401(k) retirement plan, with company match
- Paid company holidays and generous PTO
- Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the child care industry for all families.