Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
Reporting to the Manager, Desktop Support, the Endpoint Administrator will be responsible for managing and monitoring specific applications in support of the end-user environment. Providing technical support for Hardware, Software and configuration issues related to these applications. Specific responsibilities will include but are not limited to the following:
- Install, configure, and prepare operating systems for deployment with Microsoft Endpoint Configuration Manager (MECM)
- Administrative role in endpoint management software such as but not limited to, Trend Micro Antivirus, BitLocker Encryption, Ivanti Endpoint Management.
- Maintains knowledge of issues related to virus and malware prevention, protection, and recovery; works towards implementation of policies and desktop security
- Works with other teams in the organization to install, configure, and prepare application packages
- Monitors compliancy for Windows updates and application deployments
- Monitors/resolves issues related to endpoint configuration
- Researches and improves endpoint images and packages based on business requirements
- Creates and updates knowledgebase documentation
The successful candidate will be customer focused, have exceptional leadership, communication and troubleshooting ability and thrives in a fast paced, dynamic work environment.
Requirements:
- Information Technology university degree/diploma from a recognized educational institution or equivalent experience
- Experience with Microsoft Endpoint Configuration Manager (MECM), Trend Antivirus, BitLocker Encryption and Ivanti Endpoint management would be a great asset
- Experience working in a team-oriented, collaborative environment.
- Experience contributing to implementation of software systems and applications, experience with security principles planning/implementation, and general software management best practices.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Strong problem-solving skills with a demonstrated aptitude for troubleshooting PC hardware and software related problems and to learn new skills quickly with a keen attention to detail.
- Strong customer service skills, with the ability to make the customer their priority, determine their needs, and set realistic expectations
- Ability to work overtime hours as required and be available for participation in a rotational On Call schedule for after hours’ support
- Can accommodate short-term challenges while keeping their eyes on the horizon
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here!
