Key Responsibilities:
This is a full-time contract position with a mix of on-site at the customer location and remote delivery. On-site technical support to the Customer may require the RE to:
- Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
- Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Carry out testing of new designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- Focus on network troubleshooting and operations support along with network and configuration analysis
- Assist with network inventory asset management and tracking
- Assure success of customer projects related to migration toward Juniper implemented solutions through active participation and leadership
- Conduct informal technical and product workshops with customer internal support teams
- Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post-production issues.
- Raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- Train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- Assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and planning of Juniper SRX-Series security products and associated solutions within the Customer infrastructure
- Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
- Peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
- Support PoC/new card/platform certification across Rogers Enterprise Network.
- The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.
Skills and Experience:
With a Service Provider or MSO equivalent, candidates must have a minimum of 5 years’ experience providing implementation and technical support of security and networking products in LAN, WAN, or Internet services environments.
Candidates for this role must be able to demonstrate the following competencies:
1) Detailed technical experience in the installation and operation of Security and IP based routers. This includes hands-on operation of management tools and network analyzers.
2) Hands-on configuration and operational knowledge of Juniper Networks JUNOS, MX-Series Products with hands-on experience deploying MS-MPC/CGNAT solution and hands-on experience with QFX-series. Exposure to Apstra software, Juniper EX and SRX-Series products a plus.
3) Service Provider NOC/SOC experience (an understanding of how large networks function and their associated monitoring and performance tools).
4 Experience working in a 24/7 global infrastructure environment. Able to handle critical P1 issues requiring quick turnarounds.
5) Detailed understanding and implementation of best practices including:
Responsibilities:
- DC Interconnect, Layer2 and Layer3 services migration planning assistance
- Datacenter Services migration planning, preparation and providing technical assistance during the service/application migration activities.
- Datacenter IP Fabric configurations and implementation assistance
- Fabric Management and operational use support services
- Nat64 configurations and implementation assistance
6) A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:
TCP/IP fundamentals
IP subnetting and supernetting and hierarchical routing principles
Routing protocol operation (OSPF, IS-IS, MPLS, RSVP, IPv6, and BGP)
Routing policies at BGP peering points
VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
EVPN
VXLAN
7) A detailed understanding of Ethernet as a Layer 2 protocol.
8) Virtualization technologies i.e. VMware, OpenStack
9) Delivery of Knowledge Transfer type training sessions. Able to share knowledge in both formal and informal settings.
10) The ability to function in a team environment.
11) Strong customer interface and presentation skills
12) Demonstrated ability to manage multiple projects and work calmly under pressure
13) JNCIA, JNCIS, JNCIP for Security. JNCIE, CCNP, CCIE a strong plus
14) Strong Interpersonal skills.
Focal Technologies
The ideal candidate for this role will be able to demonstrate the following competencies:
- JUNOS CLI or other Network OS experience required
- Unix/Linux skills a plus
- Some scripting skills a plus
- Hardware: SRX, MX, QFX
- At least 5+ years of Service Provider experience
- Test equipment such as Spirent, Agilent N2X, and Ixia a plus
- 3+ years’ experience in managing large technical account activity revolving around network products from multiple vendors.