Assessment Worker
5 Regular Full-time positions
8 Temporary Full Time up to 12 months
Human Services – Community Access
CUPE LOCAL 966
The initial point of contact who provide front line customer service to all clients and public to the Assessment Unit by telephone and online in accordance with legislation and the Regional Values. Assesses immediate client needs, completes application to determine pre-eligibility of Human Services subsidy programs, and provides referral and resources to internal and external services.
Responsibilities
- Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
- Assess client needs for financial, employment, housing and childcare subsidy
- Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
- Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
- Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
- Documents reason(s) for an applicant’s withdrawal of an application
- Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
- Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
- Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
- Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
- Prepares statistical and administrative reports as required
Qualifications
- High school diploma, plus 1 year of related experience within Human Services
- Excellent verbal and written communication skills
- Interpersonal skills to deal effectively with a variety of individuals
- Excellent assessment and problem solving skills
- Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts
- Knowledge of all Human Services program areas
- Knowledge of Regional, municipal and community services
- Computer skills, including CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
- Good organizational and time management skills with accuracy to ensure correct and efficient data entry
- Ability to exercise judgment to support good decision making in stressful situations
- Mathematical skills to determine monthly income and/or earnings were applicable
Preference will be given to qualified applicants in the bargaining unit.
Location In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at 10 Peel Centre Drive, Brampton. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.
Hours of Work 35 hours/week
Interview Our recruitment process will be completed with video conference technology.
If this opportunity matches your qualifications and experience, please apply on-line.
As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https//covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.
The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.
Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we're focused on to bring this vision to life.
To learn more about the Region of Peel, explore peelregion.ca.
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.