Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.
The Location
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
The Job
Full-stack engineers on the Community Support Platform team build world-class tools for our team of Community Support ambassadors around the world, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.
Airbnb has a huge global operational staff that must scale with our user base. Our job as engineers is as challenging as it is exciting: we own the entire tech stack responsible for their success. In particular, this team owns the end to end experience when the customers need support when it comes to safety related issues.
Some Example Projects We Have Shipped
- a dedicated urgent support line to contacting Community Support
- an advanced ticket routing system to detect & prioritize safety related issues.
- proactively follow-up after the customers have dialed the local emergency phone number
Responsibilities
- Build services and APIs to drive existing and new features for web and mobile apps
- Work with data scientists and business analysts to define, capture, and use real-time event data for business insights and product features
- Collaborate with infrastructure engineering teams to participate in, validate, and evolve how we build, test, and deploy code in a distributed Service-Oriented Architecture
- Develop and build internal tools to streamline the processing of Safety related cases.
Requirements
- Frontend, Backend, or Full-Stack experience in a work-setting or classroom-setting. 8+ years of industry experience in engineering.
- Work experience, open-source code, or coursework in any of the following languages: C/C++, Java, JavaScript, Python/Django, Ruby/Ruby on Rails
- Exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)
- Experience with web development best practices such as A/B testing, continuous integration
- Understanding of data structures and problem solving approaches, and ability to articulate trade offs
- Passion for creating a highly effective technology platform for our growing global workforce
- Proven experience working on customer service software or equivalent
The Pay
Our job titles may span more than one career level. The starting base pay for this role is between $164,000 and $215,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.