For our location in Montréal (Quebec H2G 2J6) we are looking for a Technical Support Specialist for 40 hours/week to start as soon as possible!
Tasks
- You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and co-ordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide a comprehensive and high-quality support.
- You help in user education.
- You work in a 24/5 shift system with great planning reliability. Depending on the shift there are attractive bonuses and compensation days.
Requirements
- You have excellent logical, analytical and problem-solving skills.
- You have a very high level of English and French (both written and spoken).
- You possess good customer etiquette and the ability to manage high profile customers well under pressure.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
- You have a good understanding of basic networking protocols.
- You are a quick learner and self-starter
Bonus Skills (you get plus points):
- You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
- You have previous experience in network/system administration.
- You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
- You have knowledge/experience with Microsoft VSS.
Benefits
- Temporary Employee Exchange Program - we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
- Home-Office Option.
- Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
- Be-Active Bonus - we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
- Unlimited contracts - we’re looking for hornets to grow long term with us.
- Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
- And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.
Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with
- Your CV in English
- Your earliest starting date and your salary expectation.