Senior Strategy Manager

TELUS • CA, AB, Calgary • 2w ago

Description

Join our team

By using our world-class networks, technology and services, we are enriching Canadians’ lives, elevating the customer service experience every step of the way. The Customer Service Excellence Cost and Quality team plays a critical role in transforming the way we support our consumer customers.

As we continue to grow, we are looking for an inspiring Sr Strategy Manager to support multiple growth and transformation programs focused on transforming the way we support our customers through a digital first mindset. As someone with strategy consulting experience, you will lead the research and strategy formulation for our organization as well as coordinate programs that drive execution of the strategy.

Here’s how:

Collaborating with various internal and external stakeholders to deliver a comprehensive roadmap to achieve our three year vision and transform the way we support our consumer customers
Leading and facilitating governance forums to ensure strong stakeholder interlock, performance and accountability
Creating strong correlation and tracking between efficiency programs and true bottom line benefit
Enhancing executive visibility of results and clearer understanding of barriers and/or where additional support is required
Constantly being on the lookout for industry and customer trends to find the next best opportunity
Working with the extended program team to convert key business deliverables and/or strategies into a cohesive compelling narrative for executives
Leading people & process changes as we advance our operational performance and efficiency

Qualifications

You’re the missing piece of the puzzle:

Strong collaborator with the ability to rally and lead diverse cross functional teams through change
Exceptional governance and stakeholder management skills ensuring clear lines of accountability to deliver high quality results in record time
Thirst for driving change, challenging status quo and delivering digital first solutions
Passion for storytelling and synthesizing complex business dynamics into a compelling narrative for executives
Solid business insight and an understanding of key financial performance measures
Distinct problem-solving, strategic, and analytical capabilities with a proven track record of setting and delivering against key metrics
Systematic approach to solving complex problems
With your proficiency with Microsoft (MS) Office (Excel, Word, PowerPoint), Google Suite (Slides, Docs, Drive, Hangouts, etc.)

Nice to haves:

Previous experience in call center environment and/or within a digital transformation team