We have a rare opening on this kickass team. If you’ve got some serious tech support skills – we’re talking education or experience in software and security troubleshooting – then apply ASAP! Our client is a world-leader in security software, and our team takes care of non-technical consumers who are using commercial-grade security products to protect their home networks and devices. This role gives you valuable experience working for an established leader in the tech sector.
Here’s The Deal:
- Full-time, permanent work-from-home position with option for in-office starting Mid-April 2022.
- You’ll work 8-hour rotational shifts that fall between 9:00 am to 9:00 pm, Sun-Sat (Majority of shifts are Mon-Fri but there are some Sat/Sun shifts are expected)
- Starting hourly rate is $19.00
- Financial support for CompTIA Certification
- This is a NOC C position (6552)
What We Offer:
- Health, Dental, and Vision Benefits at 30 days
- Life Insurance
- Group RSP with matching contribution option
- Free Employee & Family Assistance Program for legal, financial, and health supportWhat You’ll Do:
- Provide effective technical troubleshooting to resolve customer issues via phone, chat, and email
- Assist customers with configuring security software products for PC and Mac OS
- Manage customers’ cases through to successful resolution including scheduling remote sessions as needed
- Manage software licensing and monitor/escalate application issues
What You Need to Succeed:
- Education in computer science or IT (diploma, certificate) and/or frontline tech support experience.
- Demonstrated experience with Windows PC and MAC desktop support, installation, configuration, and troubleshooting. (Basic knowledge of networking protocols (DNS, HTTPS, HTTP) is an asset.)
- Demonstrated knowledge of anti-virus, malware software
- Proven aptitude for self-learning programs with an “early adopter” mindset for technical applications
- A customer-centric approach to service including the ability to tailor communication for a broad range of end-users from consumers with home computers to enterprise-level system administrators.
Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.
Job Types: Full-time, Permanent
Salary: From $19.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application question(s):
- Are you looknig for Full time or Part Time?
- What are your hours of availability to work through the 7 days of the week?
- What is your experience with Anti-Virus or Malware?
Experience:
- Information & Network Security Occupations: 1 year (preferred)