Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

What is the opportunity?

This is an opportunity for an enthusiastic and knowledgeable Sales Enablement professional to join an influential team in a fast-growing SAAS business, supporting and collaborating with the Sales Enablement Program Lead, Sales Operations, Global Sales Leadership, and their respective teams.

As a Sales Enablement Practitioner, your work as an individual contributor will have an enormous influence on assessing the sales team's (business development, sales reps, sales engineers) ability to prospect and sell in a consistent manner, ensuring that new and existing processes and training are adopted and adhered to and that training needs are identified and trained.

Additionally, you should have the preparedness to work in a high-paced agile environment with expert attention to detail and a burning desire to learn continuously. You possess a knowledge of learning and development models for analyzing, designing, developing, delivering, and measuring learning programs, you have experience with training users on the use and adoption of the Sales Tech Stack and you are comfortable learning new technologies to assist in driving the sales team forward.

Working Hours: 7 am – 4 pm EST

What Skills do I need?

Education & Experience

Bachelor's degree (Sales, Marketing, Teaching)
At least 4 years' experience in Sales Enablement, Sales, Sales Training/Coaching, and a demonstrated knowledge of best practices, methodologies, and technologies in the field
At least 1 year Team Training/Coaching experience with strong capabilities in designing, implementing and executing training programs
A solid knowledge of Sales Methodologies (e.g., MEDDIC, Challenger etc)
Experience with positively impacting Key Sales KPIs, e.g., win rate, quota attainment, length of sales cycle, etc.
Knowledge of sales Tech stack (SFDC, HighSpot, Outreach, GONG, LMS) required, must be comfortable working and training others on technologically.

Influencing & Communication

Exceptional communicator, listener and writer
Ability to adapt communication style to different cultures and personality types

Work Ethic

Ability to work as part of a dynamic team while demonstrating flexibility, initiative, and a focus on delivering results
A strong sense of ownership and a proactive attitude
Ability to manage a large workload, prioritize accordingly to impact and value and deliver on time
Attention to detail, process-driven and a strategic thinker
Willingness to work extended hours during periods of high demand

What will I be doing?

Assessment, Coaching & Support

Assess, identify coaching needs & develop stakeholders by leveraging AI call recording tools e.g., GONG, Sales Methodologies and a deep understanding of internal sales processes
Identify additional training/coaching requirements aligned to the business requirements via call listening, 1:1 meeting with leaders
Assessment/quiz/test creation, management and administration
Capture alignment to best practice using scorecards
Identify opportunities for improvement & create supporting learning programs
Support sales team with ad-hoc training & coaching requirements as well as ad-hoc requests relating to your scope of work.
Cross-team collaboration (Marketing, Sales Operations, Product, etc.) to identify and share key initiatives and resources required for sales
Iterate and improve on the way we assess the Sales Team
Administrative tasks

Sales Process & Tool Training/Updating and Documentation

Train New Hires on Tools/Process/Product and assign/follow up on training courses
Review Tech Stack updates, document and inform/train out the Sales Team on these
Have a deep understanding of the sales process, tech stack and sales resources in order to incorporate them into your assessment, coaching and training initiatives

Tool Administration

Update and create GONG call trackers aligned with an ever-evolving focus
Assist with evolving call script frameworks as we identify new ways of approaching prospects
Create value add content and landing pages on the KMS ,Highspot, adhering to Highspot governance and naming conventions
Create assessments to track and measure capability on key initiatives
Review and update sales SOPs

Reporting

Report out on new hire onboarding accomplishments and milestones
Report back on assessment/training/coaching activities and results
Report out on Tech Stack Tool adoption
Evaluate results of initiatives in order to improve future iterations.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

Best in industry base salary, plus bonus
Flexible work hours

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Sales Enablement Practitioner