Please note: Canada-based applicants only

We will only be accepting applications through our website: https://yellowpencil.com/careers/

Account Manager

FULL TIME/CANADA REMOTE

Yellow Pencil’s mission is to help good people do good work. We partner with governments and public sector organizations to design and build citizen-centered digital solutions that have an impact on people’s lives.

We're looking for a full-time Account Manager with a knack for fostering and building relationships with clients and creating new revenue opportunities for the company. You'll be working closely with members of our Delivery team to stay connected and up to speed on current projects; you will identify future opportunities and build client focused roadmaps.

You will develop relationships with client decision-makers to ensure they remain up-to-date on our product and service offerings. You will also facilitate the creation of work estimates, draft statements of work and documentation required by clients to finalize agreements.

To be successful in this role you should be skilled in negotiation, have great communication skills, and a deep understanding of company and client relations. You will need to have a strategic perspective and be focused on getting results.

Responsibilities

Collaborate with internal stakeholders to identify, document, and capture opportunities for key accounts
Collaborate with internal stakeholders on the development of estimates, statements of work and key proposal documentation to meet clients’ needs
Work with the project managers to implement corrective actions to in-flight projects within the approved project thresholds of budget and time
Meet with key client representatives regularly to share opportunities, facilitate the development of client roadmaps, and increase the value the clients receive from Yellow Pencil
Build strong and lasting relationships with clients
Listen to the needs of the client and communicate the requirements in such a way that a cross-functional team can accurately estimate the work, document the approach, and support the successful execution of a client agreement
Act as the initial point of escalation for clients
Oversee and manage the inside sales process
Forecast and report on key account metrics
Maintain client information in supported tools
Track contract information and renewals
Ensure that projects align with our mission
Participate regularly in project meetings to ensure that we meet the original project commitments.
Assess, identify and recommend improvements to sales process to support existing clients

Qualifications

5+ years of experience working with public sector or institutional clients in a design and/or technology sales or relationship role
Experience in winning new business
Strong active listening and problem solving skills
Experience working with public sector clients
Experience creating statements of work and client agreements
You’re self-motivated and a strategic thinker
You care deeply about the well-being of our society, communities, your fellow team members and yourself

If your experience doesn’t quite match up with this list, and you know you’ll be a phenomenal fit, we’d still like to hear from you. We’re committed to adding diverse experience and new perspectives to our team. And we’re always ready to have our minds expanded by new ideas.

Compensation and support

Competitive compensation rates
Regular one-to-one meetings with your supervisor
Respect and consideration

Once your three month probationary period is over, you will also receive:

100% employer paid benefits premiums
80% medical and dental coverage
$500 directed learning expense allowance your first year of employment, $1000 in your second, and $1500 in your third and subsequent years of employment
3 weeks of paid vacation per year in your first and second year of employment, and 4 weeks in your third and subsequent years of employment
all stat holidays, and a bonus week off before New Years Day each year
10 health days per year
2 days of paid moving allowance
either a Yellow Pencil MacBook or $50 monthly computer allowance to use your own MacBook
a health spending account (HSA) of $1000
a personal spending account (PSA) $1200
a 10 year anniversary benefit with an additional 20 days of sabbatical time and a $5000 bonus
yearly profit sharing incentives when possible

Where we are

As our next full-time Account Manager you’ll be joining us remotely. We have a shared workspace in Edmonton, AB, and Vancouver, BC, for you to work from if you are located in either area.

Who we are

Yellow Pencil is a group of like-minded individuals, collaborating on complex problems for public sector clients. Our work makes the internet more accessible and usable for clients and their users.

We help good people do good work.

Our mission

We return value to service organizations through automation, content operations and managed services.

Our values

Empathy
Integrity
Growth
Craft
Collaboration
Impact

Working at Yellow Pencil means:

a constant commitment to learning and growth.
delivering the highest quality work possible on every project.
a people-first workplace. We want you to love being here as much as we do.
work/life balance. We like that people have lives outside of the workplace.

Yellow Pencil

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