Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:

The IT Analyst is a hybrid role split between the roles and responsibilities of both IT Infrastructure Analyst and PC technician, approximately with equal time spent with of each of the respective teams on a weekly basis. Resource allocation of this position may vary and be adjusted to meet business needs, seasonality and project work.

Job Specifications:

Expected Pay Range: $57,200.00 - $73,216.40
Shift Availability: Full Time

IT Infrastructure Analyst is responsible for maintaining all parts of local resort network infrastructure, systems and plant. Responsibilities include:

Support and administer local network – connecting mountain and valley / village locations via fiber, wireless and wired connections using

Cisco network equipment
Aruba wireless infrastructure (controllers and access points)

Support and administer Firewall and VPN solution

Checkpoint and Cloudgenix hardware
Support & administer local Phone system

– including endpoints

Support and administer server infrastructure

local physical and virtual servers
Support RFID lift access hardware

various technology depending on location

Network security

secure local network and infrastructure using NAC

Monitor and troubleshoot all network systems

recommend improvements where applicable.

Project and contract management
Procurement, Budgeting, Asset Lifecycle Management

IT PC Technician

Support POS stations and the SOE (standard operating environment) windows functions.
Configure, install and maintain PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations. This will include support of remote locations and properties as well as on mountain support.
Install Microsoft desktop operating systems as well as other desktop applications and systems to support enterprise business units as described by departmental policy.
Responds to problem tickets and repairs malfunctioning equipment quickly. Provides support for PC technician operations and IT Support Center operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role.
Performs installations, relocation, and re-installation as well as any other related requests.

Requirements:

Demonstrated network / systems administration competency
Cisco CCNA qualification and/or Microsoft certification an asset
2 years experience in the administration of a Windows Active Directory network. MCP or higher an asset but not essential.

Cabling and outdoor work is required
Excellent communication, presentation, and business writing skills.

Working knowledge of Microsoft system policy and group policy in an enterprise environment
Create and maintain IT technical documentation.
Strong organization and time management skills
Able to work in a fast-paced environment
Customer focused, self motivated and results orientated.

Responsibilities:

Demonstrate VR Core Values

Be Safe:

Prioritize and ensure personal, coworker and guest safety in all aspects of your work.

Adhere to company safety policies and procedures.

Engage in company trainings and initiatives to support safety.

Serve others:

Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
Share job knowledge with fellow IT team members.
Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value:

Create and maintain accurate documentation and SOPs,as assigned.
Strive for continual improvement and growth by actively participating in company and IT-specific training.
Suggest and implement new ideas and tactics for improving user support and the guest experience.
Develop working knowledge of Vail Resorts IT organizational structure and processes
Assist with procurement.

Do Right:

Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
Perform tasks with integrity by always doing the right thing.

Do Good:

Engage and support the community

-contribute to its success.
Promote all company values.

Be Inclusive:

Welcome and engage with all guests and coworkers.
Support and engage in the company’s diversity, equity and inclusion efforts.

Have Fun:

Maintain a positive attitude with all aspects of the job.
Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 497125
Reference Date: 08/07/2023
Job Code Function: Applications

Whistler Blackcomb

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