Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Platinum Certified Canada’s Best Managed Company, and one of BC’s Top Employers.

Exciting Opportunity Alert! Join our team as a Service Advisor! Be the vital link between our Road Service Technicians and customers, ensuring smooth scheduling, work order completion, and customer satisfaction. If you thrive in a dynamic environment and love delivering top-notch service, we want you on our team!

Key Responsibilities:

Assist in coordinating shop and/or road technicians, as assigned
Schedule jobs and organize technician workload, using GPS to maximize productivity
Data entry of technician times, comments and job codes
Complete estimates and follow up with customer for approval to proceed with work
Assign work to the right technician and follow up to ensure job will be completed on time
Ensure work orders are closed and invoiced within 48 hours of job completion
Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s)
Coordinate parts for shop and/or field jobs, as required
Effectively communicate with customers to ensure high levels of customer satisfaction
Complete warranty documentation and submission in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries
Arrange freight for pick up and deliver of service work as required
Employ workplace health and safety practices at all times
Other responsibilities as assigned

Required Knowledge, Skills and Abilities:

Positive and professional communication with customers and teammates
Excellent attention to detail and a positive attitude, with good interpersonal skills
Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel)
Superb customer service skills
Excellent problem-solving skills
Self-motivated, organized and able to multitask
Able to learn and utilize operating data base

Training, Education and experience:

2-4 years’ experience scheduling service work
High School Diploma

Compensation package:

Salary between 55, 000 - 65, 000 based on skills and qualifications
3 weeks of vacation
Extended benefits
RRSP matching plan

Who We Are: Our people are at the core of what we do. We take the time to hire the right people who share our 5 core values, train them, coach them, and reward them for their successes.

Build Trust – Build trust with others and & each other
Be a Team Player – Commit to working together to win
Be Customer Focused – “Wow” customers so they become “Raving Fans”
Support Community – Care for our people, our community, and the planet
Deliver Results – Know what you need to do and get it done

Working Conditions: The Service Advisor is based out of the Kamloops branch and works 40 hours on average per week Monday to Friday.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.

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Westerra Equipment

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Service Advisor