Company Description

Western Rockies IT is a growing Managed Service Provider based in Edmonton, AB with a small office in Calgary, AB. We provide a comprehensive range of technology and IT services to help SMB thrive in today's digital world. Our services include Helpdesk, Cloud, Managed IT, Cybersecurity, Google Workspace, M365, VOIP, Network, IT Consulting, Data Backup and Recovery, and more. Our goal is to offer tailored solutions that meet the specific needs of our clients, enabling them to optimize their operations and ensure success in a technology-driven landscape.

This role is 100% on-site in Edmonton. You’ll work directly with clients at their offices and from our Edmonton office.

The Opportunity

We’re hiring a Senior Network Engineer who combines hands-on technical depth with strong communication skills. You’ll solve complex network challenges, mentor junior staff, and act as a trusted resource for senior client leadership.

Our clients span industries like:

Mining
Transportation
Education
Construction

This role is hands-on-keyboard, with direct client engagement and technical execution.

Key Responsibilities

Network Design & Deployment
Architect, configure, and maintain routing protocols
Deploy and manage Cisco, Unifi, Proofpoint, WatchGuard
Set up secure VPNs, load balancers, and firewalls
Performance & Security
Optimize network performance and reliability
Apply security best practices (firewall rules, IDS/IPS, access control)
Support & Troubleshooting
Handle escalated Tier 2/3 issues on-site and remotely
Use Kaseya tools for patching, monitoring, and endpoint management
Document work in AutoTask
Collaboration & Leadership
Communicate directly with senior client leadership on-site
Mentor junior/intermediate techs on problem-solving, documentation, and change management
Coordinate network/server upgrades and cloud migrations
Work with vendors and service providers

Required Skills & Experience

5+ years as a Network Engineer or Network Administrator
Hands-on experience in SMB network environments
Strong in Cisco, WatchGuard, and Unifi technologies
Fluent English, with excellent client-facing communication skills
Experience mentoring team members
Valid drivers license and clean drivers abstract for on-site client support

Preferred Qualifications

Diploma or degree from NAIT, SAIT, or equivalent
Microsoft, CompTIA, or Cisco certifications
Wireless deployment/configuration experience
Familiarity with Hyper-V, cybersecurity platforms, and backup solutions
Understanding of business operations and how IT supports them
The Candidate MUST reside in Edmonton, or have plans to relocate at the candidates own expense. This is NOT a remote role.

Why Join Us

Competitive compensation and benefits
Professional development support
Exposure to multiple industries and technologies
Team-first, no-silos culture
Leadership and growth opportunities

Apply Today

Send your resume and answers to the questions below in a short introduction letter to Careers@WesternRockiesIT.com

Cover Letter Questions

1) Have you ever led junior team members and helped them improve in their role?

If so, where did you do this?

2) What is your experience with Help Desk tickets and resolving them for clients.

What was the last job you performed this type of work for.

3) On a scale of 1 to 10. What is your experience level with Kaseya tools?

If you have used Kaseya tools before ... what did you like?

4) If you have not used Kaseya tools before. Have you used similar tools? Which ones?

5) On a scale of 1 to 10. What is your experience level with network troubleshooting.

What was your last job you have done this?

6) On a scale o 1 to 10. What is your experience level with server upgrades?

What was your last job you have done this?

7) Are you able to describe technical issues and solutions in terms non-technical people can understand?

If so, where did you last do this?

Western Rockies IT Solutions

New Jobs

Senior Network Engineer / Team Lead - Edmonton Office