WaterTec is a leading expert in agricultural water management. We provide cost effective and efficient solutions for our customers through the diligent management of three key resources: water, land and energy.

This is a full-time position located in Langley, BC and is not available for remote work. This position is responsible for maintenance of Company’s technical infrastructure and hardware. Assistance provided to our other two locations in Williams Lake and Lynden, WA USA remotely.

Responsibilities:

Provide day-to-day technical support to employees for hardware break/fix, network infrastructure and internal desktop systems software and hardware.
Install, configure, and troubleshoot desktop systems, workstations, printers, and network issues.
Assist in maintaining servers, network infrastructure, Internet services, Wi-Fi network, phone system and other I.T. assets
Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security
Perform updates and maintenance on PCs locally and remote
Track assets and inventory of hardware and software and assist with ordering I.T. related stock
Propose process improvements
Record and report repairs and maintenance
Relocate / reallocate hardware as needed
Documentation of guides and procedures
Possibly assist in updating websites and social media

Requirements:

2+ years experience working in software and hardware troubleshooting or development capacity
Post-secondary diploma in IT or equivalent experience in a technology related field an asset
Good understanding of software installation, licensing and maintenance preferred
Demonstrated success with root cause analysis
Excellent communication skills (verbal and written)
Possesses an understanding of I.T. security policies
Must be able to work 8am-4:30pm, M-F
Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week
Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude
Experience in PC assembly or repair

Knowledge/Skills Required:

Interpersonal skills such as:

Telephony, Communication, Active Listening and Customer-Care.
Strong command of the English language both verbally and written.
Diagnosis of technical issues.
Self-motivated multitasker
Adapt to rapidly changing environments
Technical awareness: the ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Above-average typing skills
Must be able to get to work without use of public transit as we are not located on a transit line and the position is not able to be done remotely

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Paid time off

Schedule:

8 hour shift
Monday to Friday

COVID-19 considerations:
All COVID rules are in place to protect our staff and customers.

Experience:

IT: 2 years (required)

Expected start date: 2022-10-03

WaterTec

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