Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program: IT/IS

Number of Hours Bi-weekly: 75

Work Schedule: Days
On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary:

The Senior Director of VON’s Digital Information System (DIS) oversees the implementation and effective operation of the DIS, which encompasses Health Informatics, Decision and Operations Support and Analytic Services. This role includes establishing a suitable data governance structure that enhances the delivery of VON’s services to clients, coworkers and partners, while also meeting the requirements set by VON’s government funders and other funders.

Key Responsibilities:

Collaborates with operations leadership to gain a comprehensive understanding of VON’s operations, and provide tailored support as needed.
Develops and implements a data analytics strategy aligned with the goals of improving client outcomes, service efficiency and resource allocation.
Ensures data governance policies are in place to maintain data quality, consistency and integrity.
Promotes data literacy across the organization.
Oversees the collection, processing, analysis and interpretation of digital data from various sources including but not limited to electronic health record, mobile health apps, and workforce tools.
Translates complex data findings into actionable business insights.
Develops and manages dashboard and reporting tools that facilitate real-time decision making.
Ensures efficient data infrastructure to support scalable analytics operations.
Measures and reports on the effectiveness of the DIS.
Responsible for managing the effective operation of the DIS, supporting all Home & Community Care operations as well Corporate Services areas of the organization.
Define the DIS vision and roadmap, ensuring its successful implementation in accordance with VON’s strategic initiatives.
Leads the DIS strategic planning, project planning and budget planning efforts.
Develops annual DIS operating and capital budgets in alignment with VON strategic and operational priorities.
Collaborates with internal counsel to ensure DIS is compliant with VON’s privacy regime.
Researches and recommends new products, identifies opportunities, and leads efforts to improve DIS processes and service delivery.
Completes periodic assessments of services and products available from external vendors, to continuously ensure value for money, reliability, and efficiency.
Ensures action plans designed to achieve objectives are delegated to appropriate staff.
Provides reports to Senior Executive on the status of DIS priorities.
Partners with the Senior Vice President of Business Optimization to deliver strategic reports to the relevant subcommittee of the VON Board of Directors, driving data informed decision making at the executive level.
Oversees technical projects to ensure they are aligned with organizational goals, and directs the effective delivery of networks, systems, and processes.
Collaborates with the IS project management office to ensure adherence to standardized project management methodologies and embeds best practices within the IS and IT teams.
Evolves existing systems and applications while leveraging forward thinking methodologies to create innovative solutions and reporting.
Engages with external industry forums to advocate for and leverage standards relevant to the home and community care and not-for-profit sectors.
Provides leadership and direction to both direct and indirect reports.
Manages technical and non-technical project managers to deliver, key projects to the organization, based on elements such as business cases and return on investment (ROI) assessments, within the scope, resource allocation and timelines.
Prepares business cases and financial models to support proposals for systems enhancements and development.
Directs activities associated with DIS change management and ensures controls are in place to protect the computing environment and services.
Establishes a great work environment by coaching and mentoring team members while providing exemplary leadership and technical direction.
Works closely with internal customers to identify and prioritize business needs, provides relevant information and meets business goals.
Works and collaborates with Senior Directors of IT and IS to ensure IT/IS department delivering value to organization and setting priorities accordingly.
Builds strong interpersonal relationships with peers and other key stakeholders.
Manages the escalation and resolution of issues through managers and vendor partners.
Assesses severity of issues and ensures proper vendors and staff are brought to the table, to communicate situation/action plans to IT/IS senior management and executive.
Provides a positive example to team members by being change willing, adaptable and by showing an interest in working in a client-centered environment.
Prepares and presents periodic reporting of KPI results, performance related to Service Level Agreements, project milestones and other operational metrics.
Manages the development, ever greening, oversight and compliance with policies related to DIS.

Common Leadership Responsibilities:

Promotes the strategy of VON and their role as an integrated community care provider to all stakeholders and staff
Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan
Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments
Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff
Promotes the Lean team management approach to ensure a common paradigm of management and discipline of management practices
Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working
Ensures all Districts have a plan to complete performance development and learning plans with all staff
Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones
Meets operational needs of Chief Nursing Officer and PQR team by enhancing digital information, analytics, and decision support.
Provides leadership and commitment to building client and family engagement and following accreditation Canada Standards
Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon
Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures
Promotes work/life balance fostering professional excellence and personal fulfilment and health
Promotes the use of technology-based systems for the capture, transformation and distribution of knowledge
Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place in the Region

External and Internal Relationships:

Provides oversight, guidance, and coaching to IT staff and engages actively with relevant vendors and consultants.
Ensures high degree of transparency exists between the IT team, the rest of the organization.
Works collaboratively with the Senior Directors of IS and IT, Management and cross functional groups for the delivery of the project and support services.
Manages vendor relationships, performance agreements and accountabilities.
Manages relationships and engagement with stakeholders, service providers and consultants to ensure alignment with organizational goals and delivery expectations.
Establishes and maintains relationships with Associate Vice Presidents as well as other key leaders of the business to align IT priorities to business needs.
Collaborates with Chief Nursing Officer and/or Professional Practice & Quality Consultant-Digital Health Lead on matters related to clinical care, for example: EHR and clinical decision support tools; interoperable systems for better care coordination; and strategic clinical technology projects that advance the quintuple aim.

Education, Designations and Experience:

Undergraduate degree in Business Administration, Computer Science or a related field (MBA preferred).
10+ years of leadership experience in Digital Information Systems and data management design and operations.
5+ years’ experience using SharePoint
5+ years’ experience managing an enterprise resource planning (ERP) environment across core skill areas (BASIS, FI, CO, GL, HR, PY, etc.).
5+ years’ experience managing an enterprise Business Intelligence reporting system (preferably Cognos).
3+ years’ experience in resource management scheduling or related CRM systems.
5+ years’ experience in a team management role with direct reports.
3+ years’ experience in leading offshore / remote teams.
Strong understanding of systems design principles and business processes with the ability to apply this knowledge in order to optimize systems and to implement solutions.
Strong understanding of RDBMs, APIs, systems interoperability requirements, data interchange standards and software system integration.
Experience with business process redesign and the principles of organizational change management.
Previous budgeting experience with monthly budget accountability.
Deep understanding of cybersecurity, data privacy laws and interoperability standards

Skill Requirements:

Excellent written and verbal communications skills, as well as advanced presentation skills.
Strong relationship management skills, with the ability to work well with cross-organizational teams, vendors and other stakeholders.
Highly effective using Microsoft Office (Excel/Word/PowerPoint).
Strong organizational skills, including the ability to balance multiple priorities and to manage time effectively.
Proven track record of operational execution on enterprise wide implementation within healthcare.

Others:

A current and original copy of a satisfactory Criminal Records Check is required.
A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
Ability to speak French is an asset in French Designated areas.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

VON Canada

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