At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities , or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Job Title: Information Security Intern

Department: Information Technology

Reports To: Information Security Manager

Location: Remote

Duration: Internship (3-6 months)

Job Overview: The Information Security Intern will support the Information Security team in protecting the organization's infrastructure, assets, and personnel. This role will provide an opportunity to gain hands-on experience in various aspects of information security, including but not limited to security monitoring, vulnerability scanning, incident response, and compliance.

Key Responsibilities

Assist in the real-time monitoring of phishing attempts, security logs, and dashboards to identify and escalate critical security events.
Support ad-hoc vulnerability scanning and help in the analysis of IT infrastructure changes.
Participate in the testing of web applications for security code vulnerabilities in staging and production environments.
Contribute to the information security incident response process by following specific security steps defined by the team.
Collaborate with the Information Security team to manage compliance programs and support the pre-sales process by addressing security questions.
Assist with evidence gathering for SOC Audits and the PCI attestation audit process.

Qualifications

Currently pursuing or recently graduated with an undergraduate degree in cybersecurity or a related field.
Basic understanding of information security concepts and best practices.
Familiarity with security tools such as SIEM (Splunk), Nessus, Trellix, Defender, and OWASP ZAP is a plus.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Eagerness to learn and contribute to the team's success.

Learning Opportunities

Gain exposure to industry-standard security tools and practices.
Develop skills in identifying and responding to security threats.
Understand the role of compliance in information security management.
Experience the dynamics of working in a corporate information security environment.

What VertexOne Has To Offer

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs)
401K match
Flexible PTO
Employee recognition platform with monetary rewards
100% Remote work environment
Initial work from home stipend
Leadership/Coaching training programs
Free access to Bizlibrary for unlimited professional development
Employee Assistance Program (EAP) with counseling sessions available 24/7
Health and wellbeing programs
Paid parental leave
Employee bonus referral program
Employee Discount Program

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net .

Equal Opportunity Employer

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

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