Senior Technical Analyst – Vencer Group

About Vencer Group

Vencer Group is a privately-owned corporation based in Calgary, Alberta, serving clients across Western Canada, the USA, the UK, UAE, Thailand, and Turkey. Our ability to continuously support our clientele and exceed expectations is driven by our wealth of experience and knowledge, coupled with industry leading partnerships.

For almost 20 years Vencer Group has been providing IT support to a growing client base in local industries such as Energy, Real Estate, Cannabis Cultivation and Retail, Property Management, Consulting, Service Industries, and more. We have experience assisting our clients through reorganization, acquisition, divestiture, relocation, consolidation, and can provide full turnkey support for Critical Infrastructure and Information Technologies. We are focusing on growth in 2025 and currently looking to onboard new clients into our services portfolio, while maintaining a high level of service delivery for our existing customers.

Position Overview

Vencer Group is seeking a highly skilled, extroverted Senior Technical Analyst with deep technical expertise in Windows Server, Azure, and IT infrastructure management. The ideal candidate will possess strong problem-solving skills, project management experience, and a customer-first mindset. This role requires a hands-on technical professional with MSP experience and a proven track record of executing complex IT projects, supporting diverse IT environments, and driving operational excellence.

The ideal candidate thrives in a fast-paced, dynamic environment, demonstrates a strong track record of service delivery, and is dedicated to ensuring successful outcomes. As a highly collaborative individual, you are ready to execute successful projects, proposals and infrastructure deployments. You are capable of managing the changing dynamics of projects and client expectations. You design solutions to support business objectives. Preference for someone who has worked in the MSP space in a 5+ years.

Key Job Responsibilities

Technical Expertise and Project Execution:

· Provide advanced technical support and troubleshooting for Windows Server environments, Active Directory, Microsoft Exchange, and Azure services.

· Plan, deploy, and maintain IT infrastructure solutions, including virtualization (VMware, Hyper-V), networking, and cloud services.

· Manage and oversee complex IT projects, ensuring successful delivery within scope, timeline, and budget.

· Perform system performance tuning, patch management, and automation to optimize infrastructure operations.

· Assist with onboarding new clients, conducting assessments, and implementing tailored IT solutions.

· Ensure compliance with cybersecurity best practices and regulatory requirements across client environments.

· Develop and maintain comprehensive documentation for IT systems, processes, and project implementations.

MSP Operations and Client Support:

· Serve as a senior escalation point for complex technical issues, collaborating with internal teams to resolve client challenges efficiently.

· Provide proactive monitoring and maintenance of client infrastructure using MSP tools such as RMM, PSA, MFA, EDR/MDR, and email security platforms.

· Contribute to service improvement initiatives and identify opportunities for process automation.

· Work closely with account managers to align IT service delivery with client business objectives.

· Participate in the 24/7 on-call rotation to respond to critical incidents and service outages.

Personal and Professional Skills:

· Strong analytical and troubleshooting skills with the ability to communicate technical solutions clearly.

· Excellent documentation and organizational skills, ensuring accuracy and consistency in service delivery and time tracking.

· Strong interpersonal skills with the ability to work collaboratively within a team-oriented environment.

· Experience in working within an MSP environment, managing multiple client accounts and diverse infrastructures.

· Project management capabilities, including planning, execution, and post-project reviews.

Desired Skills and Experience

· 10+ years of hands-on experience in IT infrastructure support, including server, networking, and cloud technologies.

· 5+ years working for a MSP or IT Service Provider

Deep expertise with Windows Server, Microsoft 365, and Azure cloud services, and various other common IT platforms (virtualization, backups, etc.)
Extroverted, self-motivated, detail-oriented, organized, and results-driven – experienced in managing and delivering projects within scope, timeline, and budget.
Proficiency in networking concepts including firewalls, VLANs, VPNs, and security best practices.
Experience working with MFA, EDR/MDR, Email Security, RMM, PSA, and other common MSP platforms
Proven ability to build and maintain long-term client relationships with a focus on exceptional service.
Excellent communication and interpersonal skills, with high emotional intelligence.
Strong prioritization and multitasking abilities in a high paced work environment
Capable of “deep diving” into technology solutions and creating actionable recommendations and plans
Comprehension of business operations, specifically in small and midsized oil and gas companies.
Industry certifications such as Microsoft, Azure, ITIL, or PMP are a plus but not mandatory.

Compensation

· Initial compensation in range of $75,000-100,000 to be determined based on experience and fit

o No salary bands or limits on pay – Completely based on experience and performance

· Benefits and additional forms of compensation are available (Bonuses, expenses, etc.)

Hiring Policies

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Vencer Group will be based on merit, qualifications, and the needs of the organization. Vencer Group does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, ancestry, medical conditions, family care status, sexual orientation, or any other basis prohibited by law. Vencer Group will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the extent required by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Applicant Submissions

If you believe yourself to be a qualified applicant and would enjoy working with the Vencer team, please submit your résumé and cover letter to careers@vencergroup.com; Attn: Vencer Group Application. We thank you for your submittal; only suitable candidates can expect to be contacted for an interview.

Thank you for your interest,

Vencer Group

Job Type: Full-time

Pay: $75,000.00-$90,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Flexible language requirement:

French not required

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

Vencer Group Inc.

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