Acts as the primary onsite engineer for any scheduled onsite visit and for any tickets that may need an onsite point of view for corrective actions.

Leads break/fix activities, escalating problems to senior management and/or vendors as appropriate.

Responds to escalated network issues for our customer’s systems; facilitates advanced diagnosis and troubleshooting when necessary.

Responsible for preparing and implementing changes to the customer’s network infrastructure.

Resolving advanced support issues and mentoring the junior network engineering staff. Daily support and maintenance of supporting technologies to maintain the infrastructure’s security posture.

Responsible for meeting customer’s contractual objectives, ensuring performance and uptime SLAs are met.

Perform capacity planning and be proactive in assessing and making recommendations for improvement.

Configure switches, routers, and next generation firewalls in complex IP networks: LAN, WAN, Wireless and VoIP

Maintain up-to-date documentation for assigned customer networks

Communicate effectively with clients, team members, and management staff

Requirements

Experience in Application management ,Access Management/ deployment of solutions, PLSQL, .Net

Portal Development

JSP/ Java

Server Management

Knowledge of Business Intelligence tools

Knowledge of ITIL, service, and process management

Interface with the business client to understand business needs and requirements, and to help develop and maintain the client relationship

Identify business and functional requirements by working with application end-users, and lead the collection, analysis, documentation, and coordination of those requirements

Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed

Develop and maintain business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability

Updraft

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