The ETS Administrator is responsible for providing Tier 2-3 Support for all PCs, Laptops, Tablets and mobile devices at UniFirst Canada. The ETS Administrator will support the applications on these devices and provide troubleshooting to resolve any issue.

The ETS Administrator will be responsible for more than 10,000 endpoints across the entire UniFirst Canada Corporation. This includes but is not limited to all desktop OS devices, android mobile devices and network shared printers. The ETS Administrator will be required to provide strong customer service while diagnosing and repairing all hardware and application issues residing on these devices. This position will need to have a strong background with mobile devices and the Android Operating System.

Responsibilities:

A primary responsibility for this role at UniFirst is to provide Tier 2-3 Support, for all Desktops. Laptops, Tablets and mobile devices.
This role is responsible for supporting Office 365 Application
This person is part of a team that manages the lifecycle of endpoint hardware and is tasked with its replacement
The person in this position should have experience administering Endpoints using an MDM administration tool such as VMWare's WorkSpace One or a comparable too
A candidate for this position will need to provide strong internal customer support to UniFirst Team Partners while remotely diagnosing issue
This person will be responsible for printer management and support
A key function of this role is to successfully diagnose and resolve hardware and software issues on all Desktops. Laptops, Tablets and mobile device
This person will be responsible for maintaining all device image
This position is responsible for management of all endpoint inventory.
This role is required to travel to UniFirst locations in North America to upgrade computer equipment (25% to 50% travel)1-2 weeks a month

Qualifications

Bachelor's preferred or equivalent experience
Ability to travel up to 50%.
1+ Years working in a business environment as part of a team.
1-2 Years working in a Service Desk or Desktop Admin position in an Enterprise
Scale Environment (10,000 + Endpoints).
Ability to diagnose technical issues with remote users over the phone.
Experience with MDM Solutions (Workspace One, Intune).
Knowledge in scripting Languages. (PowerShell, Python, Microsoft SQL)
Extensive knowledge of Windows 10/11
Experience Supporting Office 365 Products.
Strong focus Customer Service and Satisfaction.
Strong Verbal and Written Communications Skills.
The ability to work with team members in order to complete assignments
Basic Active Directory and Networking Knowledge

Benefits & Perks:

Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst Canada is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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Endpoint Tech Service Admin - UniFirst Canada