Location: Owen Sound, OntarioType: In the OfficeWe are currently looking for an enthusiastic IT Security Technician to join our team! The IT Security Technician is an integral part of the IT Security & Compliance Specialist team, assisting in safeguarding the organization's infrastructure and data from security threats.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 winner of the Canada's Best Managed Companies program!

Key Responsibilities

Review, categorize and assign incoming tickets, phish reports, quarantine, etc.
Triage and troubleshoot Cybersecurity issues
Provide best practice process to end-user for use of IT resources
Maintain and manage end-user hardware, software, and subscriptions
Maintaining technical diagrams, and documentation including Incident Response plans
Cybersecurity software configurations, maintenance, deployment and supported hardware
Collaborate on and coordinate tasks with other members of the IT Team, including data storage and backup systems
Meet project deliverables and timelines as assigned
Scope and manage change management requests to IT Cybersecurity resources
Provide Remote support to users over shared session and phone
Resolve help desk tickets as assigned
Other related duties as assigned

Ideal Qualifications

2+ years post-secondary education in computer related field
2+ years relevant working experience
Have working understanding of data maintenance, network infrastructure, Entra ID, Microsoft 365, SharePoint
Bilingual in English and French considered an asset
Proficiency in prioritizing support issues to solve mission critical issues first, managing multiple conflicting demands/requests
Ability to follow procedures and identify gaps as well as their solutions
Occasional travel may be required; valid driver's license considered a strong asset

Why Work With Troy?

Troy offers an excellent compensation and comprehensive benefits package. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Troy Life & Fire Safety Ltd.

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IT SECURITY TECHNICIAN