We are looking for a skilled Desktop Support Specialist. The person in this role will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Duties and Responsibilities:

1. Respond to queries over the phone and via service requests (phone or ticketing system)

2. End-User support onsite

3. Manage client's IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations, and mobile devices

4. Able to create procedures, documentation, and reports

5. Function as first-level support

6. Maintain accurate information in the ticketing system, time entries, and documentation

7. Willing to work after hours when needed

8. Providing frequent (minimum, daily) updates to both the internal team and the external client about the status of their ticket/issue/request

Qualifications:

· Experience working with a ticketing system

· Working knowledge of the Microsoft Office suite

· Experience with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Active Directory, IIS, and Terminal servers.

· Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.

· Experience with setting up VMware Virtual infrastructure.

· Knowledge of Storage arrays, backup and replication solutions, monitoring systems.

· Experience multi-tasking, troubleshooting technical issues, and in knowing when to send technical escalations to the next support tier.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

Paid time off

Schedule:

8 hour shift

Trick Dog Technology

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