Not just a job…

a community

a partnership

a team

You’ll experience them all with the TLD team.

As rapidly growing Corporate subdivision of London Drugs, TLD has been a leader in Corporate IT and AV solutions in Western Canada for over 40 years. Providing an exceptional IT portfolio and dynamic AV solutions we deliver a uniquely integrated technology offering to our business clients. We strive to always provide expertise in IT and AV fields in one source, with the best technology solutions for our customers.

We have a distinctive, integrated group of professionals; from account managers, inside sales support, project managers, designers, technicians, engineers, help desk service coordinators, logistics and more - we succeed as a team.

We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

TLD Systems Engineer

This full-time staff position is responsible for design, configuration and integration of IT solutions. This position plays a supporting role in IT projects and requires a high level of communication, ongoing skill development and attention to detail. The TLD Systems Engineer provides Tier 1 and 2 support remotely and on-site at client location.

TLD is a corporate subdivision of London Drugs Limited and provides business to business solutions across Canada. As with all positions, this person embodies the core essence of the London Drugs Brand Framework by always going above and beyond the expected.

Additional responsibilities include:

Maintaining company ticketing and project update tools in a timely manner.
Active recording of time and notes of work completed on each project or service ticket on the company ticketing system.
Design IT system solutions and specifications to deploy, integrate, and test systems to meet the needs of the business.
Applies technical and related business knowledge to plan, schedule and carry out preparation of integrated business solutions.
Produce and provide appropriate documentation for Statements of Work (SOW), project proposals, Infrastructure Assessments, etc.
Provide estimates and track progress of assigned project work.
Deliver solutions on time, with the pre-defined project budget, maintaining a high level of quality.
Communicate clearly within all company staff and clients on the progress of assigned task as required.
Participate in client meetings and client project updates.
Participate in vendor training as required.

General requirements for this position will include:

Excellent communication skills, both written and verbal.
Adapts easily to change.
Strong analytical skills.
Ability to work quickly and accurately under pressure.

Education and Experience:

Completion of a bachelor level degree program in Information Technology or Applied Science (Computing) or an equivalent combination of skills and experience. This could include certification in relevant products used by TLD such as Microsoft Server, Cloud technology, Virtualization, Networking, Security, etc.
Completion of Microsoft Certifications such as, Azure Associate, Azure Security Administrator, Windows Server 2016+, O365 and relevant computer hardware and software technology suites.
Understands areas of computing infrastructure and application deployment. These include but are not limited to:
Networking and Telecom (multi-tenant networks and Servers, troubleshooting network connection, IP address, DHCP, DNS, Ping, Tracert, etc
Operating Systems (OS installation and deployment. Having experience with system’s image deployment and upgrade.)
Database Systems (Familiar with Active Directory: creating user account, password policy, password reset)
Integration Technologies (System monitoring. Checking error log files and analyzing system reports)
Storage and Server Technologies (Familiar with Backup and restore system). Troubleshooting backup job alerts and errors. Having experience with backup software such as Datto, Veeam, and other industry Backup solutions.
Security Concepts (Data security: Familiar with NTFS permissions, Share permissions, cybersecurity knowledge, management, and implementation of best security practices)
Cloud installation and management (Experience in implementing cloud solutions and troubleshooting)
VoIP (experience in configuration and support of VoIP solutions)
5+ years of experience working in an IT environment.
Must have demonstrated strong technical and organizational abilities.
Thorough knowledge of IT Security practices. CISMP Security certification an asset.
ITIL Foundation an asset

Employees will be scheduled 40 hours per week and will typically work Monday to Friday.

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience. We offer a comprehensive benefits program including:

Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
Employee Discount Program (Sharing our success)
Ongoing In-House Training & Education Courses (Lifelong learning)
Employee Family Assistance Program (Free confidential counselling)
Employee Recognition Program (Tangible rewards for great work!)

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!

TLD is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third party recruitment services.

TLD may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

TLD, a Division of London Drugs Limited

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TLD Systems Engineer