THE ROLE:

We are seeking an experienced full-time Retail Loss Prevention Officer who is responsible for ensuring the safety and security of customers and team members and preventing theft, fraud and other security-related incidents while providing an exceptional in-store customer experience. In this role, they will engage positively with customers, actively walk the sales floor, parking lot and at times, monitor security cameras to deter theft and prevent security incidents.

Reporting to our Store Manager, the Retail Loss Prevention Officer will be part of our collaborative store team and model our Family Values. Our ideal candidate will be very service-oriented, have excellent flexibility for scheduling, enjoy working with people and have previous loss prevention or security experience in a retail environment.

WHAT YOU’LL DO:

Complete regular and discreet patrols of the sales floor to detect and deter theft, greeting and acknowledging customers as part of maintaining an observant presence on the sales floor.
Monitor all exits to prevent unauthorized removal of products and store merchandise.
Approach and engage with customers and team members in a friendly and non-confrontational manner to address security concerns.
Respond quickly and appropriately, based on regulated allowances, in response to security incidents including theft, fraud, and disorderly conduct.
Document all loss prevention incidents, providing detailed reports of interactions and provide recommendations to enhance loss prevention policies and processes to minimize risk.
Utilize camera systems in high theft departments to monitor and identify suspicious activities and action service response to prevent loss.
Collaborate professionally with store and senior management, team members and local law enforcement when necessary, modeling The Root Cellar values at all times.
Audits and investigates sources of known losses.
Investigates suspicious customer and/or employee activity.
Prepares reports on effectiveness of established prevention measures.
Trains retail staff on loss prevention.
Performs other duties as assigned.

OUR IDEAL CANDIDATE WILL BRING:

COMMUNICATIONS:

Communicate openly, honestly, and respectfully with the Management.
Maintain the privacy and strict confidentiality of information, protecting all assets of the organization.
Conduct all business dealings with professionalism, honesty, and integrity.
Maintain email messages daily; respond promptly and be inclusive to ensure effective communication; act respectfully to influence an outcome and complete requested tasks promptly.

GENERAL

Maintain professional business relationships.
Ensure the values of participation, partnership, sustainability, social responsibility, cost-effectiveness, transparency and accountability are reflected in your work.
Develop personal skills and capability through ongoing training, as provided by the company or elsewhere, subject to company approval.
Self-motivated and highly accountable.
A “can do” attitude with a willingness to pitch in where needed, take prompt action, monitor follow-up and ensure closure on a wide variety of tasks.

Skills And Experience

Excellent analytical and problem-solving skills.
Strong analytical and problem-solving skills.
Extensive knowledge of retail operations and loss prevention strategies and procedures.
Proficient with Microsoft Office Suite or related software to prepare reports and documentation.
Detail oriented and demonstrated observational aptitude.
Excellent communication and interpersonal skills.
Ability to work flexible schedule, including evenings and weekends.
Ability to stand and walk for long periods.
Current First Aid certification an asset.
Familiarity with camera security equipment and technology.
Self-motivated and highly accountable.
Must be able to access all of the company’s properties to inspect security measures.(must have a vehicle and valid BC Drivers License).
Ability to work in a cold environment.
Must be able to lift 30 pounds at times.

WHO WE ARE:

The Root Cellar Village Green Grocer is your fresh & innovative destination market for extraordinary food experiences.

The Root Cellar Grocery Store is a locally owned and operated grocery store in beautiful Victoria, BC. We believe that time spent gathered around the table connects us as people, families, and communities and that good food is essential for survival and for our human need for togetherness. We want our customer’s experience of food to be extraordinary, beginning with their visit to The Root Cellar to create this culture, and we hire passionate individuals driven by a shared love of food, and a desire to deliver extraordinary experiences and make an impact. Our core values of integrity, sustainability, and spreading sunshine are reflected in each team member, creating a more rewarding work experience for all. Together, our team supports the vision and high standards that make us proud and allow us to give back to the community where we live, work and play.

THE DETAILS:

This is a full-time position, and we offer a competitive wage of $19.75 to $21.00 dependent on experience. Enjoy a culture of Teamwork, Collaboration & Continuous learning. You will also enjoy a 20% In-store discount on purchases.

If you want to apply for this career opportunity, please submit your resume.

We look forward to meeting you!

The Root Cellar Village Green Grocer

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Loss Prevention Officer