Application & Technical Support Analyst – Ref #SJ0524221

The Career Foundation is currently seeking an Application & Technical Support Analyst on behalf of one of our employer partners. They are currently seeking to fill a full-time permanent position for the role of Application & Technical Support Analyst on the Information Services & Technology (IST) team.

Location:  Toronto, ON.
Job Type (FT/PT): Full-Time/ permanent
Number of positions: 1

Job Summary:

Under the direction of the Manager of Application & Technology Support, the Application & Technical Support Analyst position is responsible to support our in-house financial services industry-leading software and associated server environment, enterprise network infrastructure, and technical end-user help desk. liaise with end-users, management, executives, vendors, and partners and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge. The successful candidate joining our technology team will be energetic, enthusiastic, and reliable, and will have the opportunity to participate in overseeing the support of financial services industry-leading software and end-user technical needs.

Benefits to you:

The total compensation package includes a competitive base salary, fully paid health benefits for employees and their families, a retirement plan, and an annual bonus. We encourage and support professional growth, career development, and learning opportunities for our staff.

Responsibilities:

Provide outstanding customer service in the end-user support of company-owned software and hardware technologies, and outsourced technology solutions during business and after-hour periods

Responsible for resolving tickets, incidents, and helpdesk issues, and the implementation of user MACD within the expected timeframe

Install/uninstall servers, PCs, network equipment, phones, and other business-standard technology hardware on racks, desks, or floor

Able to lift, move and install IT hardware equipment on racks in server rooms, and data centers

Work in high voltage and noisy environment of server rooms and data centers

Promote information and cybersecurity IST policies and industry best practices to protect the company’s intellectual property

Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity

Requirements:

1-3 years of application support experience in the Microsoft technology stack (Windows 10, Active Directory)

1-3 years of help desk experience, end-user support, and implementation of user MACD

Preference will be given to applications with experience in a Microsoft server and Cisco switch and firewall environment

University Degree or College Diploma in Computer Science (or equivalent experience in the field)

Preference is given to applicants with the Canadian Securities Course or related certificate

Preference will be given to applicants with current training and skillsets

Excellent communication and interpersonal skills with a proven ability to Communicate with senior executive

Ability to work with minimal supervision to prioritize and manage work

Ability to work as an effective member of a team

Strong attention to detail

This employer partner is an equal opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

Job Type: Full-time

The Career Foundation

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Application & Technical Support Analyst